Front Desk Agent

Front Desk Agent | Valley River Inn

Master multitasker. Memory Maker. No two days are the same: delight, problem solve, and make the day for our incredible guests. You thrive in a fast‑paced and dynamic environment, responsible for efficiently handling guest check‑in and check‑out processes including room credits, keys, guest issue resolution and special requests. Support the Guest Services and the Front Office team with financial and service‑related tasks to create unique and meaningful experiences for guests who can’t wait to return.

• Hourly Pay $17.00
• LTD Bus Pass
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans with employer contribution
• Values Based Culture
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail
• Employee Assistance Program
• Columbia Cares Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

• Possesses a working knowledge of the front desk, efficiently handling the check‑in and checkout processes according to hotel procedures and standards.
• Is knowledgeable and proficient with the property management system.
• Operates the PBX and radio paging system according to procedures.
• Establishes appropriate credit at time of guest check‑in; issues room keys and familiarizes guests with the services and areas of the property.
• Manages guest issues effectively, keeping in mind both the guest’s needs and business objectives.
• Uses discretion and professionalism in resolving guest conflicts and uses good judgement to consult with management if assistance or follow‑up is needed.
• Conducts adequate follow‑up with both guest and fellow team members.
• Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.

• Previous hospitality or customer service experience preferred.
• Previous experience in cash handling & computerized point of sale system preferred.
• Strong written and verbal communication skills required.
• Available to work weekends and holidays.

We value diversity and encourage applicants who may not meet every single requirement but feel excited about this role.

Welcome to Eugene’s Only Riverfront Hotel—Valley River Inn. Located along the Willamette River, the property features over 250 fully renovated rooms and suites, Sweet Waters on the River dining, 15,000 square feet of meeting space and is just minutes from downtown Eugene, the University of Oregon, and iconic venues such as Autzen Stadium and Hayward Field.