IT Asset Management Specialist

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon‑neutral energy‑efficient future for our communities and our planet. We do that by creating a people‑first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, you will enjoy various benefits, including medical, dental and vision insurance, 401(k) with company match, paid vacation, sick, personal and parental leave time, paid volunteer time, employee recognition programme, employee assistance programme, and access to on‑demand training courses.

• Track IT assets throughout the full lifecycle – from procurement to disposal – maintaining accurate, up‑to‑date records in Service Now.
• Update the asset tracking system promptly with assignment changes, location updates, and status changes.
• Maintain records of hardware specifications, warranties, and service agreements for all CLEAResult assets.
• Conduct scheduled and ad‑hoc physical and virtual inventory counts at central and distributed stockroom locations.
• Provision hardware and software (Windows and macOS) in support of employee onboarding.
• Provide move support for large‑scale site events, including office openings, closures and remodels.
• Coordinate inventory and equipment disposal between CLEAResult employees, locations and approved recycling vendors.
• Respond to and resolve Service Now tickets, documenting all support actions and resolution steps thoroughly.
• Provide technical support to troubleshoot and resolve basic‑to‑intermediate hardware and software issues via phone or remote support tools.
• Guide end users in the set‑up and use of standard hardware, software and network resources.
• Escalate recurring issues or hardware defect patterns to senior team members with clear, well‑documented findings.
• Document processes and procedures related to assigned ITAM responsibilities; update documentation as workflows change.
• Contribute to the CLEAResult Knowledgebase to support self‑service resolution and team knowledge‑sharing.
• Participate in after‑hours on‑call and respond to critical issues, incidents or escalations, communicating with the appropriate senior technical staff.

• Medical, dental and vision insurance
• 401(k) with company match
• Paid vacation
• Paid sick leave
  
  Paid personal leave
• Paid parental leave
• Paid volunteer time
• Employee recognition programme
• Employee assistance programme
• Access to on‑demand training courses