IT​/Tech Technician, IT Support

• Job Category 31
• Employee Type Non-Exempt
• Required Degree 2 Year Degree
• Manage Others No

Description

Help to support our mid-sized organization running Microsoft operating systems in a Microsoft Active Directory domain

Act as the front-line interface to internal customers:

• receive trouble calls and pages
• engage with staff in-person (walk-ups)
• diagnose and triage issues
• manage support requests and account management issues including password resets
• repair hardware and software as needed
• escalate issues to senior personnel when necessary

Install, maintain, troubleshoot, and repair client computers, printers, peripherals, conference room equipment, and other technology items

Create and manage users in our AD environment and other linked systems (EHR, Outlook mail, Joints, etc)

Process staff exits and recover hardware for reissue

Develop and maintain corporate intranet web pages

Provide training to Slocum staff on hardware and software procedures, policies, privacy and security issues

Maintain a current hardware, software and licensing inventory

Maintain information systems in compliance with HIPAA regulations and industry security best practices

Occasional weekend and evening work, including on-call IT support on a rotating assignment

Other duties as assigned

Must be able to pass a post offer drug screening and background check

A solid understanding of all Microsoft Operating Systems (from Windows 7 up to and including the most recent versions); understands paging and swapping, inter-process communication, devices, device drivers, file system concepts, can use performance analysis to tune systems

A solid understanding of networking/distributed computing environment concepts; thorough understanding of routing, client/server computing, and the design of consistent network-wide file system layouts

Experience with component-level diagnostics and repair of computer system

Ability to hear and understand in person and over the phone.

Able to speak and provide information in person and over the phone.

Be able to work on a computer and keyboard for up to eight hours a day.

Education and Experience

2-year degree or certificate in computer science or related field and/or minimum of 1 years’ experience in customer support, computer operations, system administration or related area.

Vendor Certification (MCP, MCSE, A+, etc.) or Bachelor’s Degree in Information Systems desirable.

The IS Technician I provides technology support for Slocum and partner staff and the Slocum network and systems.