IT Infrastructure and Operations Manager

Company Overview

Altimeter Solutions Group is a leading provider of managed repair services tailored to the property insurance industry. We act as a critical bridge between carriers and policyholders, ensuring high-quality, efficient property restoration through our curated network of contractors. As a private equity-backed organization with a dedicated team of 250 employees, we are in a phase of rapid scaling and operational excellence.

The IT Infrastructure and Operations Manager is responsible for overseeing all aspects of an organization's hardware systems and infrastructure. This role involves managing the planning, implementation, maintenance, and security of hardware components, networks, servers, and related systems. The IT Infrastructure and Operations Manager collaborates with various teams to ensure the smooth functioning and optimization of hardware resources to support business operations effectively.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Hardware Procurement and Management:
  Procure, deploy, and manage hardware assets including servers, networking equipment, computers, and peripherals.
• Infrastructure Design and Implementation:
  Plan, design, and implement IT infrastructure solutions that align with organizational needs.
• Systems Administration:
  Oversee day‑to‑day operation, maintenance, and troubleshooting of user computers, hardware systems, servers, and network devices.
• Security Management:
  Implement and maintain security measures to protect hardware and infrastructure from cyber threats.
• Capacity Planning and Performance Monitoring:
  Monitor system performance and plan for future capacity needs to support organizational growth.
• Disaster Recovery and Business Continuity:
  Develop and maintain plans for the recovery of hardware and infrastructure in case of disaster.
• Vendor Management:
  Manage relationships with hardware and infrastructure vendors, including contract negotiation and oversight of service level agreements.
• Team Leadership and Development:
  Lead a team responsible for hardware and infrastructure management, providing guidance and support for professional growth.
• Budgeting and Cost Control:
  Develop and manage budgets for hardware and infrastructure projects and operations.
• Documentation and Reporting:
  Maintain accurate documentation and prepare reports on hardware and infrastructure configurations, procedures, and policies.
• Technology Evaluation and Innovation:
  Stay updated on emerging technologies and evaluate their potential impact on the organization.
• Office 365 global tenant administration including SharePoint, Exchange administration, and Intune in hybrid and cloud environments.

• Bachelor's degree in Computer Science, Information Technology, or related field.
• A minimum of 10 years of relevant work experience in IT Infrastructure and Operations to demonstrate expertise in the field.
• Proven experience in hardware management, infrastructure design, and network administration, preferably in a managerial or leadership role.
• Strong technical expertise in hardware components, operating systems, networking protocols, and cybersecurity principles.

• Advanced degree or certifications (e.g., CCNA, MCSE, CISSP) preferred.
• Excellent leadership, communication, and interpersonal skills with the ability to collaborate effectively with diverse teams and stakeholders.
• Strategic thinking and problem‑solving abilities to anticipate challenges, identify opportunities, and develop innovative solutions.
• Knowledge of project management methodologies, budgeting processes, and vendor management practices.
• Commitment to continuous learning and staying updated on emerging technologies, industry trends, and best practices in hardware and infrastructure management.

Having either CompTIA A+, CompTIA Network+, CompTIA Security+, or Microsoft Certified:
Azure Administrator Associate would be highly beneficial.

• The employee must occasionally lift and/or move up to 50…