IT Technician​/Help Desk Support Specialist

IT Technician / Help Desk Support Specialist

Tyree Oil Eugene - Eugene, OR 97402

Salary Range $67,000.00 - $80,000.00 Salary/year Position Type Full Time Job Shift Day

About Us:

Tyree Oil is a trailblazer in providing top-quality fuel and lubricants, driving peak performance and unmatched reliability across a variety of industries. Our relentless pursuit of excellence and customer satisfaction has firmly established us as a trusted powerhouse in the fuel and lubricant industry.

At Tyree, we thrive on teamwork and collaboration. We cultivate a fast-paced, energetic environment where innovative solutions are born, and every challenge is met with determination. Our focus is always on delivering outstanding results and ensuring our customers' success. We hold ourselves to the highest standards, pushing boundaries both as a team and as individuals, constantly evolving and aiming higher. While the work is demanding, we embrace it with passion, turning obstacles into opportunities to grow and excel.

Position Summary We are seeking a dependable and customer-focused IT Technician / Help Desk Support Specialist to join our team. The ideal candidate will have a minimum of two (2) years of hands-on IT support experience and a strong commitment to providing excellent technical assistance to end users. Experience with Net Suite ERP is highly preferred. This role is responsible for troubleshooting hardware, software, network, cardlock locations, and user account issues while ensuring timely resolution of support requests.

The successful candidate will be a proactive problem solver with strong communication skills and a service-oriented mindset.

• Provide first and second-level technical support for desktop, laptop, mobile device, printer, and software issues.
• Respond to help desk tickets, phone calls, and user requests in a timely and professional manner.
• Install, configure, maintain, and troubleshoot computer hardware and software.
• Support Microsoft 365 applications, user accounts, email systems, and network connectivity.
• Manage user access, permissions, and password resets.
• Assist with onboarding and offboarding employees, including equipment setup and account provisioning.
• Troubleshoot and support business applications, including Net Suite ERP, and oil and gas industry software.
• Document technical issues, resolutions, and procedures within the ticketing system.
• Perform routine maintenance, updates, and system monitoring.
• Escalate complex issues to senior IT staff when necessary.
• Maintain inventory of IT equipment and software licenses.

Minimum Qualifications and Core Competencies
• Minimum 2 years of experience in an IT Support, Help Desk, or IT Technician role.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Experience troubleshooting hardware, software, networking, and peripheral devices.
• Familiarity with Active Directory and user account management.
• Excellent customer service and communication skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong problem-solving and analytical skills

Preferred Qualifications
• Experience supporting Net Suite ERP applications and users.
• Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
• Experience with ticketing systems and remote support tools.
• CompTIA A+, Network+, or similar certifications are a plus.