IT Systems Technician Job Eugene area,Oregon USA,IT/Tech

Description

DEPARTMENT SUMMARY:

Holt International’s Finance & Administration department is dedicated to providing timely, relevant, and accurate administrative, financial, human resource, and technology services to Holt staff, families, and constituents, ensuring a high level of integrity, effectiveness, and efficiency for Holt’s work. The Information Technology (IT) department is committed to providing reliable, secure, and efficient IT systems to support staff productivity, ensuring a high level of integrity and effectiveness for Holt’s work.

JOB DESCRIPTION:

Supports productivity of staff by working with the Senior Director Information Technology and IT team to assist staff with regular computer support, maintain the computer network, and support the various databases.

Serves as Holt IT Support First Response by responding to and delegating IT tickets submitted by all Holt staff. Responds to tickets by determining resolutions or assigning them to the appropriate IT staff. Follows up on tougher ticketing issues and lets Senior Director Information Technology know when trends appear that need attention. Provides recurring reports on the performance of the IT department in response to staff tickets.

Utilizes the IT ticketing system as an IT asset inventory system and keeps inventory up to date. Provides reports on IT assets and replacement needs based on asset information (age, settings, equipment capabilities, etc.) Researches new ways of leveraging the ticketing system at Holt to better serve employees and increase efficiency.[BKD
2.1] Works with the Senior Director Information Technology to implement best practices for all Holt locations including State Offices and overseas locations.

Updates and adjusts Network and Database access by reviewing employee department and job-related needs and setting network and database account access accordingly. Reviews account and security settings on a regular basis and after network and database upgrades. Updates email distribution lists and network access levels in Active Directory when system or job duty updates occur. Maintains a list of active and inactive network ports on site and deactivates any unnecessary ports when not in use.

Assists employees with their daily use of standard Holt software by providing training and daily support for Microsoft 365 apps , Adobe Creative Cloud, Forti Net products, 3CX, Docu Sign, Zoom, and other productivity software. Researches problems and implements solutions. Updates system settings and aligns user roles, licensing, and capabilities according to the work needs of employees. Performs an annual software licensing audit to ensure all licenses deployed are in use and deactivate those that are not in use.

Communicates higher level issues to appropriate IT staff and Senior Director Information Technology .

Submits Holt’s IT department monthly invoices and communications by using Holt’s Financial System and email system. Ensures recurring monthly invoices and one time purchases are accurate and submitted for approval in a timely manner. Responsible for monitoring the Holt Tech Team email account including maintenance, clean up and forwarding pertinent communications to other IT team members.

Facilitates onboarding of new employees and offboarding of departing employees by preparing workstations and providing training to new employees. Responsible for configuring all devices and new access to systems and coordinates onboarding with HR and hiring managers. Facilitates additional and recurring training sessions for new and existing staff by working with employees and managers as needed. Coordinates the offboarding of employees by working with HR and the appropriate manager on system access termination, equipment returns, and communication system (email, phones, etc.)

adjustments.

Coordinates support for off-site and branch computer users by assisting and supporting standard Holt software, various Holt databases, branch multi-function printers, and branch networks for all off-site offices. Utilizes Holt’s RMM remote support software to assist offsite staff. Maintains communications with all branches so that requests are…