Hybrid Manager, Member Insights & Experience Analytics
Job in
Eugene, Lane County, Oregon, 97403, USA
Listed on 2026-08-22
Listing for:
PenFed Credit Union
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
Data Analyst, Business Systems & Technology Analysis
Job Description & How to Apply Below
Pen Fed Credit Union is seeking a Manager, Voice of the Member Insights in a hybrid role across Eugene, OR and other locations. You will administer the VOM program, analyze feedback, and translate insights into dashboards and presentations for executives and product teams.
The role requires CX/VoC expertise, data analytics, and experience with Medallia and Qualtrics, plus AI tools. Strong communication and leadership are essential.
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