EPIC Trainer

This position is a covered position as defined in the Coquille Indian Tribe Chapter 185 Child Protection Ordinance.

Candidate must pass a pre-employment drug screen and Criminal and Character Background Check.

JOB SUMMARY OF MAJOR FUNCTIONS Under the direct supervision of the Clinical Services Administrator, the EPIC Trainer is responsible for all aspects of clinical applications and interfaces for the Ko-Kwel Wellness Centers (KWC) in collaboration with the EHRSAs and other EPIC Trainer(s). This role includes mentoring and training KWC staff to function effectively within OCHIN-EPIC and the Opioid Treatment Program (OTP) EMR.

This role will develop training, building workflows for clinical staff to optimize EHR utilization, onboard new providers and staff with elbow support of the EPIC system specific to provider or staff roles, assist in building smart phrases, smart sets and templates for end users in EPIC. This role will also be responsible for training staff on how to capture the correct data for metrics at the direction of the EPIC Report Writer and in collaboration with Clinical Services Administrators, EHRSAs, and other EPIC Trainer(s).

This position will primarily support non-medical departments of the KWC, including but not limited to Behavioral Health, Dental, Pharmacy, and Allied Health Services programs. This position is also expected to learn and understand medical workflows and trainings to support and coordinate with other EPIC Trainer(s). This position requires occasional travel to support KWC facilities in other counties.

ESSENTIAL DUTIES AND RESPONSIBILITIES Serves as the subject-matter expert with a deep knowledge of the core EPIC application, related non-EPIC products/applications, and the supported operational processes.

Engages internal clinical staff to help understand current and anticipated operational needs. Identifies challenges, develops solutions, and assesses the best option among many. Presents recommendations to management as appropriate.

Provides role-specific onboarding, training, and at-the-elbow support to new providers and staff to promote effective and efficient use of clinical applications.

Understands workflows in dental, allied health, pharmacy, and behavioral health departments to provide training and support. Must also be able to support medical department as back up for other EPIC Trainer(s).Responsible for the overall training and support of EPIC to end users.

Maintain a comprehensive understanding of EHR system workflows.

Participates in upgrades by reviewing and understanding release notes that impact multiple areas within the supported applications that require coordination across teams. Assist in communicating upgrade changes to users.

Must work collaboratively with the IT department to achieve mutual goals.

Collaborate with clinical leadership and users, identifying efficiency-enhancing opportunities in clinic operations and practice support to help improve health outcomes.

Regularly monitor and produce quarterly reports on the proficiency and efficiency of all end users. Utilize reports and staff feedback to develop ongoing system efficiencies.

Develop training materials and conduct training programs for staff; including one-on-one support, lunch & learn sessions and staff huddles. Training should be scheduled on a routine basis.

Support development of workflows and training that facilitate clinical reporting.

Provides recommendations for improved operations and implements changes in the EHR in accordance with organizational standards and best practices.

Some travel required for this position

Other duties as assigned.

The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered a detailed description of all the work requirements that may be inherent in the job.

PHYSICAL REQUIREMENTS Requires the ability to communicate verbally, repetitive movement of the wrists, hands and/or fingers, often requires sitting for extended periods of time, raising or lowering objects, and occasionally requires lifting up to 50 pounds. Requires occasional standing and walking. Work is generally performed in an office setting. Evening and weekend work may be required. Work involves occasional exposure to infectious disease.

Will often be required to travel by automobile, commercial or private carrier. Local travel is frequently required; statewide and national travel is occasionally required. The individual must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing a significant safety threat to self or others.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Individuals must possess the following knowledge, skills and abilities or be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities

Excellent oral…