Clinical Trainer

Position: Clinical Applications Trainer
This position is a covered position as defined in the Coquille Indian Tribe Chapter 185 Child Protection Ordinance.

Candidate must pass a pre-employment drug screen and Criminal and Character Background Check.

SUMMARY OF MAJOR FUNCTIONS Under the direction of the Clinical Applications Administrator, the Clinical Applications Trainer is responsible for developing, coordinating, and delivering training for clinical applications used throughout the Ko-Kwel Wellness Center (KWC). This role supports all existing and future departments and staff roles by ensuring employees have the knowledge and skills needed to effectively utilize the organization's clinical systems and electronic health records (EHR).The

Clinical Applications Trainer serves as a key resource for onboarding, education, workflow adoption, and ongoing staff development. Responsibilities include working closely with the Clinical Applications team, Information Technology (IT), Ko-Kwel Wellness Center (KWC) leadership, and Epic trainers for training and mentoring providers, clinical staff, and non-clinical staff on Dragon Medical/Dragon Speak, Navis, Quest, Dexis, Methasoft, and other clinical applications and interfaces that support daily operations.

The position designs and maintains role-based training curricula, develops training materials, manages the Continuum testing and training environment, and evaluates user proficiency to promote effective system utilization.

This role provides hands-on, at-the-elbow support during go-lives, system upgrades, workflow changes, and implementation of new technologies. The Clinical Applications Trainer also serves as a subject matter expert and trusted resource, delivering advanced application training and support for software systems including, but not limited to Plexis, Pioneer, Dexis, DAX, Dragon Speak, Midmark, Haiku, Canto, Methasoft, Solarity, telehealth platforms and other healthcare technology solutions used across the organization.

Success in this role requires strong communication, collaboration, technical aptitude, and a commitment to supporting high-quality patient care through effective use of healthcare technology.

ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for training staff on clinical applications, the Electronic Health Record (EHR) and other application while serving as a key member of the Electronic Health Record Support Analysts (ESA) and Clinical Applications team. Develop and deliver training through classroom, in-person, virtual, and one-on-one formats for systems such as Methasoft, Solarity, Epic integrations and other supported applications. The ability to travel to different clinic locations to provide training is mandatory.

Serve as the primary point of contact for EHR and clinical application training needs at Ko-Kwel Wellness Center, acting as a subject matter expert, application champion, and resource for all departments. Conduct regular training check-ins and provide ongoing support for staff in all roles.

Maintain a comprehensive understanding of EHR workflows, system configuration, dashboards, reporting tools, and basic application build functions.

Develop, maintain, and update training materials, including job aids, tip sheets, videos, user guides, and quick-reference resources.

Evaluate user proficiency, identify training opportunities, and implement strategies to address knowledge and workflow gaps.

Manage, maintain and develop flyers/guides from the Continuum testing and training environment.

Provide frontline support for EHR and clinical applications by responding to user questions and resolving application training-related issues.

Collaborate with the ESA team, OCHIN specialists, and third-party vendors to proactively identify, troubleshoot, and resolve system issues.

Support the testing, validation, and implementation of new features, enhancements, and service pack updates in partnership with OCHIN in Continuum and other general releases and rollouts.

Assist the ESA team in working with clinical staff to identify, recommend, and implement process improvements that optimize clinic operations, improve patient outcomes, and streamline workflows.

Develop and deliver training programs that promote user proficiency. Create engaging training materials, provide individualized coaching, and facilitate group learning opportunities for EHR and related clinical applications.

Serve as backup support for ESA team during staff absences, high-volume periods, or as needed.

Troubleshoot workflow, system, and access-related issues; assess root causes, determine appropriate resolutions, and identify when additional training may be needed.

Monitor training effectiveness and recommend improvements based on user feedback and performance metrics.

Monitor and manage support ticket queues, resolve routine issues, and escalate complex problems as appropriate.

Assist in maintaining the availability, functionality, and performance of clinical applications and supporting systems.

Work closely with the ESA and…