Assistant Clinical Applications Administrator

This position is a covered position as defined in the Coquille Indian Tribe Chapter 185 Child Protection Ordinance.

Candidate must pass a pre-employment drug screen and Criminal and Character Background Check.

SUMMARY OF MAJOR FUNCTIONS Under the direct supervision of the Clinical Applications Administrator, the Assistant Clinical Applications Administrator supports the administration, maintenance, and optimization of clinical applications, interfaces, and provides end-user support services for the Ko-Kwel Wellness Center (KWC). This position serves as the primary Level 1 support resource for clinical software applications and related systems, providing troubleshooting, issue resolution, and user assistance for providers, clinical staff, and administrative users.

ESSENTIAL DUTIES AND RESPONSIBILITIES Assists in maintaining the overall health and functionality of clinical applications and Electronic Health Record (EHR) systems and provides first-line support for clinical applications.

Works closely with the Clinical Applications Trainer, EHRSS team and Help Desk staff to triage, troubleshoot, and determine whether issues are training-related or appropriate technical resolution when needed.

Assists with the deployment, configuration, and administration of clinical applications.

Assists in installing, configuring, maintaining, and supporting clinical applications.

Assists in managing user accounts, security access, permissions, and role assignments across clinical systems and applications.

Assists with application testing, validation, upgrades, enhancements, and workflow improvement initiatives.

Provides support and administration for web-based tools and related applications.

Troubleshoots hardware, software, application, and network issues; provides timely resolution or escalates issues to senior administrators as appropriate.

Performs routine maintenance activities, including system backups, software updates, and patch management.

Collaborates with the EHRSS team, IT staff, clinical users, vendors, and other stakeholders to support end users and resolve technical issues promptly.

Creates and maintains detailed technical and operational documentation.

Maintains current knowledge of emerging technologies, industry trends, healthcare regulations, and best practices related to clinical applications.

Travels between clinic locations to provide onsite support, troubleshooting, training and project assistance as needed. Statewide and national travel may occasionally be required.

Performs other duties as assigned.

PHYSICAL REQUIREMENTS Requires the ability to communicate verbally, repetitive movement of the wrists, hands and/or fingers, often requires sitting for extended periods of time, raising or lowering objects, and occasionally requires lifting up to 50 pounds. Requires occasional standing and walking. Work is generally performed in an office setting. Evening and weekend work may be required. Will often be required to travel by automobile, commercial or private carrier.

Local travel is frequently required, statewide and national travel is occasionally required. The individual must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing a significant safety threat to self or others.

KNOWLEDGE, SKILLS, AND ABILITIES Individuals must possess the following knowledge, skills and abilities or be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Excellent verbal and written communication skills with strengths in team building and cooperative problem-solving.

Ability to consistently convey a pleasant and helpful attitude by using excellent interpersonal and communication skills to control sometimes stressful and emotional situations.

Ability to foster an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the Coquille Indian Tribe.

Ability to make decisions independently in accordance with established policies and procedures.

Demonstrated…