Account Manager II, Commercial Lines

About Hub

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one‑of‑a‑kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Account Manager II manages a more complex or specialized book of insurance business and provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues.

• Service day‑to‑day client needs including fielding phone calls, email, and other communication regarding coverage questions, policy changes, payments, cancellations, etc.
• Manage the execution of all aspects of the client renewal process including obtaining updated information, marketing, terms and pricing negotiation, quote review, presentation of renewal numbers to the Producer and the client (where applicable), and invoicing.
• Review quote documents to ensure all insurance requirements are included in the proposal.
• Manage client relationships to ensure satisfaction.
• Manage and delegate work as needed to Associate Account Managers I and II to ensure their progress and workload is appropriate.
• Maintain relationships with underwriters to secure positive results for clients and negotiate coverage with underwriters.
• Ensure the completion and accuracy of proposals, binding of coverage, review of policies for accuracy, and creation of client policy summaries and binders.
• Responsible for setting up and maintaining electronic records.
• Use best practices and internal broker standards for service and maintenance of client files and information.
• Train and collaborate with team members to share and educate on coverage, exposures, and client knowledge.
• Perform other duties as assigned.

• Four or more years of insurance brokerage or property‑casualty insurance experience in an account management role preferred.
• High School diploma or equivalent.
• P & C Insurance Producer License required.
• Current with all necessary CE credits in required lines and states.
• Advanced professional designation highly desirable (e.g., AAI, ARM, CIC).

• Exceptional customer service skills.
• Strong reading comprehension and analysis skills.
• Strong data entry skills.
• Strong written and oral communication skills.
• Strong organization and follow‑up skills.
• Ability to effectively work in a team environment.
• Proficient in Word, Excel, Outlook, and internet utilization.
• Experience with EPIC Agency Management System preferred but not required.

• The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
• While performing the duties of this job, the employee is regularly required to sit, use hands, fingers, and talk or hear. The employee must occasionally lift and/or move up to ten pounds. Specific vision abilities required by this job include close vision on a computer monitor.

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available at http://(Use the "Apply for this Job" box below)..

E-Verify Program

The expected salary range for this position is $32 - $36/hr depending on geographical location and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.

HUB International offers comprehensive benefit and total compensation packages which may include health/dental/vision/life/disability insurance, FSA, HSA, 401(k) accounts, paid‑time‑off benefits, and eligible bonuses, equity and commissions for some positions.