Rent Assistance Program Manager

to learn more about Homes for Good and this role!

Homes for Good Housing Agency is the Public Housing Authority (PHA) for Lane County, Oregon. Our primary work is to help low-income community members with the logistics of affordable housing. At a higher level, we are neighbors united to get every Lane County resident who needs help into a home.

Our programs provide housing and rental assistance to over 5,000 families in Lane County through voucher-based subsidies and Agency-owned public, multi-family and affordable housing communities.

In addition to rental assistance, our team provides resources to program participants and residents including but not limited to general resident support, Permanent Supportive Housing (PSH) programming, Weatherization assistance and HUD’s Family Self-Sufficiency Program.

Homes for Good is an equal opportunity employer, committed to Diversity, Equity & Inclusion throughout our organization and within our hiring and promotional practices. We endeavor to hire a workforce that is representative of the communities we serve, with an understanding that a diverse and inclusive staff will strengthen our Agency. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or national origin.

Homes for Good’s Rent Assistance team works at the heart of our mission, supporting individuals and families who are low-income, experiencing homelessness, or living with disabilities through housing assistance programs. The team partners with participants, landlords, and community organizations to make sure people can move into housing, stay housed, and navigate challenges when they arise.

We believe housing is a human right, and we approach this work with care, professionalism, and a focus on expanding access and opportunity for the people we serve.

As a Rent Assistance Program Manager, you will provide day-to-day leadership across key functions within Homes for Good’s rent assistance programs. This includes overseeing staff, managing workflows, and making sure services are delivered in a way that is consistent, fair, and aligned with federal requirements and agency policies.

You will lead a team of housing professionals by setting clear expectations, providing ongoing feedback and support, and helping staff grow in their roles. The position plays an important part in keeping complex programs running smoothly while ensuring that participants receive high-quality, reliable service.

The duties listed below are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Supervises, coordinates, assigns work and provides support for program staff.
• Oversees program operations, staffing and compliance with policies & procedures.
• Directs, coordinated and reviews the work of assigned staff; assigned work activities and projects; monitors workflows, reviews and evaluates work performance, and meets with staff regularly to identify and resolve problems.
• Reviews and audits staff work product for quality control.
• Receives, reviews and responds to complaints and concerns from potential and current participants, staff and/or community partners, conducts inquiries and mediates resolutions consistent with Homes for Good’s policies and guidelines.
• Participates in services and/or program termination hearings and informal file reviews, document findings and recommendations.
• Oversees program or program audits or housing reviews and inspections; coordinates and monitors initial and annual quality control inspections; ensures program or housing quality is consistent with mandated guidelines.
• Oversees provider or participant eligibility and recertification processes and be responsible for matters such as file audits for transfers, terminations, reasonable accommodations requests, and complaints; identifies potential performance problems and process and evaluates requests and implements decisions, always…