Executive Site Director

Benefits at Mansfield Hall

At Mansfield Hall, benefits are part of how we care for the full human doing meaningful, demanding work. We prioritize rest, stability, and trust, because caring for students starts with caring for our people.

Time Away & Leave

• Generous PTO for vacation, illness, and life events.
• Two-week paid Winter Break in addition to PTO.
• Paid and unpaid leave options, including medical, family, and bereavement leave.
• Employer-funded short-term disability (up to 4 weeks at 100% pay) and long-term disability coverage.

Health, Wellness & Financial Security

• Two medical plan options with employer-paid premiums and HSA contribution option
  Employer-funded wellness benefit for fitness, mental health, dental/vision, and more (rolls over annually).
• Dental and vision coverage options.
• Employer-paid life and AD&D insurance, with voluntary additional coverage.
• 401(k) with Safe Harbor employer match.

Everyday Support

• Free meals and drinks during on-site shifts.
• Cell phone and internet support for approved roles.
• Work-related expenses covered or reimbursed.

Culture as a Benefit
We operate with a mentor mindset of high support and high accountability. Work is structured so teams support one another, boundaries are respected, and people are trusted to take the time they need. We prioritize psychological safety, sustainability, and doing great work over burnout.

Position Summary:

The Executive Director is accountable for the full performance of a Mansfield Hall site, including student experience, staff leadership, stakeholder communication, admissions partnership, retention outcomes, and operational continuity across a 7-day residential model. As a member of the Leadership Team, this role serves as the primary decision-maker for the site, responsible for maintaining consistency, managing risk, and ensuring delivery of high-quality, student-centered outcomes across all areas of programming while maintaining strong alignment with Mansfield Hall's mission, values and neurodiversity-affirming approach.

The Executive Director balances operational excellence, student experience, and team leadership, ensuring consistency, managing risk, and fostering a supportive, inclusive, and growth-oriented community for students, staff and families.

Supervises:
Approximately 6 direct reports, oversees entire team.

Essential Functions

Site Leadership and Operations

• Own end-to-end site performance across a 7-day residential model, including evenings and weekends.
• Ensure consistent delivery across core program domains of Living, Learning, Giving, and Engaging.
• Design and maintain staffing coverage and leadership presence across all program hours.
• Drive operational consistency, visibility, and follow-through across the team.
• Lead a safe, supported, and engaging culture for students and staff, grounded in a mentor mindset of high support and high accountability, restorative practices, and Mansfield Hall values and models.

Student Experience and Retention

• Lead student engagement, progress, and overall experience.
• Monitor satisfaction and proactively address risks to retention.
• Manage complex student situations with sound judgment and timely decisions.
• Ensure high-quality, consistent program delivery across all students.
• Foster a strengths-based, student-centered community grounded in belonging, accountability and wellbeing.

Admissions and Enrollment Partnership

• Partner with Admissions to support inquiry conversion, including prospective student engagement and site visits.
• Ensure site readiness to deliver a strong prospective student and family experience.
• Oversee student onboarding and transition processes, including orientation and re-enrollment planning.
• Provide feedback on student fit, trends, and opportunities for improvement.

Stakeholder Communication

• Serve as primary point of contact for families, including escalated situations.
• Build and maintain strong relationships with students, families, and external partners.
• Communicate clearly around expectations, boundaries, and student progress.

Crisis and Risk Management

• Lead response to critical incidents, where relevant through a restorative justice lens, including student mental health and safety concerns.
• Maintain on-call accountability for decision-making, response, and follow-through.
• Identify, assess, and escalate risks appropriately.
• Ensure staff are trained and prepared to respond to crises using trauma-informed and de-escalation approaches.

Team Leadership

• Lead, develop, and hold accountable a multidisciplinary team.
• Establish clear expectations, roles, and performance standards.
• Oversee hiring, onboarding, and staffing strategy in partnership with People Operations.

Financial and Operational Stewardship

• Partner on site budget development and management.
• Align staffing and operations with financial goals and sustainability.
• Support retention and enrollment outcomes through strong program execution.

Organizational Leadership

• Contribute to organizational strategy and cross-site alignment.
• Ensure site operations align with…