Wellness Center Manager

Job Title:

Wellness Center Manager

Department:
Health & Wellness

Classification:
Full-Time, Exempt. Flexible schedule, including evenings, weekends and special events as required

Job Grade: 8

Reports to:

Health & Wellness Director

Our Culture

At the Eugene Family YMCA, we strengthen communities with purpose and intentionality every day. Our mission and core values-Caring, Honesty, Respect, and Responsibility-guide how we lead, serve, and support one another. We are welcoming: a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in your potential to be a catalyst in the world.

We are nurturing: we support your journey to develop your full potential. We are determined: we are relentless in our pursuit of a stronger community.

Position Summary

This position supports the work of the Y, a leading nonprofit charitable organization committed to strengthening community through youth development, healthy living, and social responsibility.

The Wellness Center Manager is a key leadership role responsible for the day-to-day operations, culture, and performance of the Wellness Center and its attendant, equipment maintenance, and personal training teams. This position provides clear direction, consistent supervision, and accountable leadership to ensure a safe, professional, and welcoming environment for members and staff.

Working in close partnership with the Health & Wellness Director, the Wellness Center Manager serves as a visible leader on the floor, a collaborative thought partner in operational decision-making, and a steward of both people and equipment. This role requires confidence in leadership, comfort with accountability conversations, and the ability to balance autonomy with strategic alignment.

Essential Functions

* Builds, supervises, and leads a team of Health & Wellness Attendants, Personal Trainers, and Fitness Equipment Technicians who deliver outstanding member service rooted in the YMCA core values of Caring, Honesty, Respect, and Responsibility.

* Provides direct supervision, coaching, and performance oversight for assigned equipment technicians, ensuring alignment with Wellness Center priorities, safety standards, and service expectations.

* Establishes and maintains clear professional boundaries, modeling leadership behaviors and ensuring the Wellness Center Manager is recognized as a supervisor and decision-maker.

* Recruits, hires, onboards, trains, and evaluates Health & Wellness Attendants, Equipment Technicians and Personal Trainers, ensuring staff understand expectations, policies, procedures, and their role in the member experience.

* Maintains consistent floor presence, actively supervising staff performance, providing real-time coaching, and addressing concerns proactively rather than reactively.

* Holds staff accountable through clearly defined expectations, SOPs, performance documentation, and follow-through on corrective action when necessary.

* Oversees Wellness Center equipment management, including preventative maintenance planning, corrective repairs, vendor coordination, downtime tracking, and technician workflow, in collaboration with the Health & Wellness Director.

* Supervises the daily work, priorities, and accountability of equipment technicians, ensuring timely response to equipment issues and clear communication regarding repair status and timelines.

* Identifies equipment issues promptly, initiates service requests, communicates timelines clearly to leadership and staff, and follows repairs through to completion.

* Ensures all floor staff are trained on equipment safety standards, reporting procedures, and communication expectations.

* Supports long-term equipment planning by providing input on usage patterns, repair trends, and member feedback.

* Conducts regular assessments of free-weight and accessory equipment (including dumbbells, barbells, weight plates, medicine balls, kettle bells, resistance bands, and functional training tools), ensuring proper condition, safe storage, cleanliness, inventory control, and timely replacement as needed.

* Works independently with sound judgment, while maintaining open, proactive communication with the Health & Wellness Director and senior leadership.

* Seeks guidance, input, and alignment on operational decisions, demonstrating a high level of collaboration with all colleagues.

* Actively participates in department meetings, all-staff meetings, and trainings, contributing meaningfully and cascading information to the Attendant and equipment technician teams.

* Supports a culture of inclusion and belonging, ensuring the Wellness Center reflects the YMCA's commitment to being the Most Welcoming Place on Earth.

* Assists with special events, department initiatives, and YMCA-wide programming as needed, including adjusted schedules or on-floor support to ensure successful execution.

* Establishes functional policies and makes tactical decisions, within overall strategic direction, with top…