Assistant Manager

Overview

Assistant Manager Overview:
Embraces our diverse, inclusive culture, leading all activities related to providing exceptional associate and client engagement. Leads activities required to achieve all store goals including financial objectives, client service, talent management, operational controls, asset protection and safety, and merchandise presentation. Operates as the Manager on Duty in the absence of another Manager.

• Lead with a high degree of integrity and demonstrate care for all associates; support all aspects of talent management including recruiting, hiring, training, development, performance management, recognition, retention, and succession planning
• Assist in filling positions with qualified talent; develop internal bench strength
• Support a personalized onboarding experience that positions associates for excellence in role and career progression
• Partner with Store Manager on self-development goals; set clear objectives and hold self and associates accountable to goals; build a team that demonstrates Lane Selling and models these behaviours
• Utilize continuous coaching to maximize abilities of all associates; encourage growth; reward and recognize achievement to drive retention and engagement
• Share information and communicate clearly; foster dialogue around solutions and continuous learning
• Assist in addressing conflict in a timely and appropriate manner
• Ensure compliance with company policies and procedures and applicable laws at all times

• Represent Lane Bryant by adhering to “Dress Your Best” guidelines; articulate current trends in every client interaction
• Educate associates on marketing initiatives, lifestyle concepts, and product knowledge
• Create a culture that inspires and empowers the team to consistently exceed client expectations
• Ensure business is driven by each segment with the Roles Leader program
• Lead and direct execution of tasks; drive a high level of productivity
• Model and coach Lane Selling behaviours to drive store performance
• Adjust schedules to flex to the needs of the business and optimize store payroll
• Resolve customer concerns quickly and effectively and empower the team to do the same

• Foster a culture that embraces diversity in thought, background, and experience
• Demonstrate transparency; influence in a courageous and respectful way to drive strategy and results
• Ensure all communications are shared with the appropriate audience
• Create and support a culture that values how work is done as much as the outcome
• Report to work as scheduled; record time worked accurately using the time and attendance system; remain flexible to business needs
• All other duties as assigned by Store, District, or Regional Leaders

• Drive operational excellence; lead by example and set the standard for a high performing culture
• Using Brand Guide, support visual updates and maintain visual merchandising standards
• Partner with Store Manager to recognize opportunities; adjust strategy to align with business demands
• Prioritize and control workload through effective planning and delegation
• Manage controllable expenses
• Comply with Asset Protection policies and practices; promote health and safety within store

• Push for innovative solutions that bring originality to the organization
• Embrace change; lead teams with urgency and agility
• Set strategies for a team that promote a test and learn culture
• Initiate continuous product movement based on Brand directives, client profile, and store sales
• Create an environment that promotes taking risk and out-of-the-box thinking

• Strong communication, supervisory and customer service skills
• 6 months – 1 year specialty retail experience; selling environment preferred
• Prior management experience preferred
• Technology proficient and strong business acumen
• Works a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts
• Must be able to read, write and communicate in English; other languages desirable
• High school diploma (or equivalent) required

• Location:
  
  Store 4902-Valley River Center-Lane Bryant-Eugene, OR 97401
• Position Type:
  Regular/Full time