Program Supervisor

Essential Duties

• Provides supervision, coaching, and support to frontline staff delivering housing and supportive services.
• Ensures compliance with program requirements, documentation standards, and organizational policies.
• Supports quality service delivery, participant outcomes, and ongoing program development.

• Supervise and support case managers, billing specialists, and other program staff.
• Provide coaching, performance feedback, training, and professional development opportunities.
• Monitor staff workloads, service delivery, and participant outcomes.
• Ensure staff documentation is accurate, timely, and compliant with program and funding requirements.
• Collaborate with administrative staff to support quality assurance processes and billing readiness.
• Support compliance with Medicaid, HRSN, and other program requirements as applicable.
• Develop and implement workflows, procedures, and operational practices that support efficient service delivery.
• Monitor program performance and identify opportunities for improvement.
• Support data collection, reporting, audits, and monitoring activities.
• Serve as a liaison with Coordinated Care Organizations (CCOs), healthcare partners, community organizations, and other stakeholders.
• Assist with implementation of services, and program expansion initiatives.
• Participate in strategic planning and organizational initiatives.
• Apply trauma-informed care, housing-first principles, cultural humility, and participant-centered practices in all aspects of program operations.
• Perform additional duties as assigned in support of organizational goals.

• Minimum of one (1) year of supervisory or leadership experience in a nonprofit, healthcare, housing, or human services setting.
• Strong communication, organizational, and problem-solving skills.
• Experience supervising staff, coordinating services, or leading program operations.
• Ability to manage multiple priorities and adapt to changing program needs.
• Commitment to trauma-informed care, housing-first principles, and equitable service delivery.

• Bachelor s degree in Social Work, Public Administration, Healthcare Administration, Human Services, or a related field, or equivalent combination of education and experience.
• Two (2) or more years of supervisory or leadership experience.
• Experience with Medicaid-funded programs, HRSN services, healthcare billing, supportive housing, or care coordination.
• Experience working with Coordinated Care Organizations (CCOs), healthcare systems, or community-based social service programs.
• Knowledge of compliance, quality assurance, reporting, and audit processes.