Service Manager - Automotive

Job Title:

Service Manager

Location:

Eugene, OR Pay Range: $66,000.00 - $76,00.00 annual base salary, with incentive plan Service Manager (Automotive / Fixed Operations)

We’re hiring a Service Manager to lead our service department in Eugene, OR. —driving performance, improving consistency, and delivering an exceptional customer experience. This is a high-impact leadership role where you’ll take ownership of operations, team performance, and service outcomes. With a strong foundation already in place, this role is focused on execution, accountability, and long-term success.

Direct impact on store performance, service revenue, and customer satisfaction Established team and processes—focus is on leading and optimizing, not rebuilding Opportunity for long-term career growth within a stable, mission-driven organization

• Lead daily operations of the service department, including workflow, scheduling, and quality control
• Manage, coach, and develop Service Technicians and service staff
• Ensure timely, high-quality vehicle service, repairs, and installations

• Drive performance across key metrics:
  Service revenue and profitability Technician productivity and utilization Turnaround time and workflow efficiency Customer satisfaction and retention
• Maintain accountability for department KPIs and operational results

• Oversee all service-related administrative functions:
  Work orders, billing, and documentation Inventory and parts coordination Scheduling and workflow management Ensure accuracy, consistency, and compliance across all service records

We are looking for a Service Manager who is highly comfortable working in systems and using data to drive decisions.

• Experience working in a Dealer Management System (DMS) required (examples: Dealer track, Reynolds and Reynolds, CDK Global, etc.) Dealer track experience strongly preferred.
• Familiarity with CRM systems and service-related software
• Proficiency with Microsoft Office (Excel, Outlook, Word)
• Ability to:
  Track and manage technician schedules and work orders digitally Use reporting tools to monitor KPIs and performance Maintain accurate data entry across service and inventory systems

Success in this role requires strong computer literacy, attention to detail, and disciplined system usage.

• Rapid adoption of company systems, workflows, and service processes
• Establish consistent execution across scheduling, communication, and service delivery
• Build trust with team members and customers
• Take full ownership of department performance
• Achieve or exceed service KPIs and productivity targets

• 3+ years of automotive or dealership service experience
• 2+ years of leadership experience managing technicians or service teams
• Strong customer service and communication skills
• Proven ability to manage multiple priorities in a fast-paced environment
• High level of organization and accountability
• Strong computer literacy and systems experience, including DMS usage
• Valid driver’s license and acceptable driving history

• Experience as a Service Manager, Shop Manager, or Fixed Operations leader
• Experience with Dealer track, Reynolds & Reynolds, or similar DMS platforms
• Demonstrated success improving technician productivity and shop performance
• Experience managing service KPIs and operational reporting
• Mobility or adaptive vehicle experience (a plus)

• Performance-driven:
  Motivated by results and measurable outcomes
• Administratively strong:
  Detail-oriented with systems, reporting, and processes
• Customer-focused:
  …