Wellness Center Manager

Job Title:

Wellness Center Manager Department:
Health & Wellness Classification:
Full-Time, Exempt. Flexible schedule, including evenings, weekends and special events as required

Job Grade: 8

Reports to:

Health & Wellness Director Our Culture At the Eugene Family YMCA, we strengthen communities with purpose and intentionality every day. Our mission and core values—Caring, Honesty, Respect, and Responsibility—guide how we lead, serve, and support one another. We are welcoming: a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in your potential to be a catalyst in the world.

We are nurturing: we support your journey to develop your full potential. We are determined: we are relentless in our pursuit of a stronger community.

Position Summary This position supports the work of the Y, a leading nonprofit charitable organization committed to strengthening community through youth development, healthy living, and social responsibility.

The Wellness Center Manager is a key leadership role responsible for the day-to-day operations, culture, and performance of the Wellness Center and its attendant, equipment maintenance, and personal training teams. This position provides clear direction, consistent supervision, and accountable leadership to ensure a safe, professional, and welcoming environment for members and staff.

Working in close partnership with the Health & Wellness Director, the Wellness Center Manager serves as a visible leader on the floor, a collaborative thought partner in operational decision-making, and a steward of both people and equipment. This role requires confidence in leadership, comfort with accountability conversations, and the ability to balance autonomy with strategic alignment.

Essential Functions Builds, supervises, and leads a team of Health & Wellness Attendants, Personal Trainers, and Fitness Equipment Technicians who deliver outstanding member service rooted in the YMCA core values of Caring, Honesty, Respect, and Responsibility.

Provides direct supervision, coaching, and performance oversight for assigned equipment technicians, ensuring alignment with Wellness Center priorities, safety standards, and service expectations.

Establishes and maintains clear professional boundaries, modeling leadership behaviors and ensuring the Wellness Center Manager is recognized as a supervisor and decision-maker.

Recruits, hires, onboards, trains, and evaluates Health & Wellness Attendants, Equipment Technicians and Personal Trainers, ensuring staff understand expectations, policies, procedures, and their role in the member experience.

Maintains consistent floor presence, actively supervising staff performance, providing real-time coaching, and addressing concerns proactively rather than reactively.

Holds staff accountable through clearly defined expectations, SOPs, performance documentation, and follow-through on corrective action when necessary.

Oversees Wellness Center equipment management, including preventative maintenance planning, corrective repairs, vendor coordination, downtime tracking, and technician workflow, in collaboration with the Health & Wellness Director.

Supervises the daily work, priorities, and accountability of equipment technicians, ensuring timely response to equipment issues and clear communication regarding repair status and timelines.

Identifies equipment issues promptly, initiates service requests, communicates timelines clearly to leadership and staff, and follows repairs through to completion.

Ensures all floor staff are trained on equipment safety standards, reporting procedures, and communication expectations.

Supports long-term equipment planning by providing input on usage patterns,…