Customer Service Representative - West Eugene Animal Hospital

West Eugene Animal Hospital invites you to join a supportive and clinically excellent team dedicated to superior small animal care. We are proud to serve the community of Eugene, Oregon, a dedication reflected by our highly respected AAHA accreditation. Furthermore, our commitment to patient care and client satisfaction is confirmed by our excellent 4.5-star Google rating. If you are seeking an environment where compassionate medicine meets professional advancement, you will find the opportunity to do your best work here.

We understand that high-quality medicine requires supporting every teammate's career journey. Because West Eugene Animal Hospital is part of a larger network, you benefit from robust educational opportunities designed to help you succeed. We offer comprehensive programs and resources for teammates pursuing specific career goals, such as becoming a credentialed technician or moving into a leadership position. You will join a culture built on collaboration, ensuring that every professional feels supported and empowered to grow.

As a dedicated small animal practice, we are focused on delivering modern veterinary care rooted in the highest standards of the AAHA philosophy. When challenging cases arise, our affiliation provides direct access to internal specialty consultations and educational resources, broadening your clinical exposure without requiring relocation. This focus ensures that our teammates are constantly learning and that our patients always receive advanced medical oversight.

Your life outside the clinic is just as important as your work inside it. Located in Eugene, Oregon, you will be joining a vibrant Pacific Northwest community known for its natural beauty and outdoor accessibility. Eugene offers the perfect balance of city amenities and unparalleled access to hiking trails, rivers, and coastal excursions. It is a welcoming city where you can easily connect with the community and maintain an excellent quality of life.

Job Description

What We Are Looking For

• The Ultimate Extrovert:
  You gain energy from interacting with others and genuinely love connecting with people and their pets.
• Quality Communicators:
  You focus on clear, thorough, and compassionate communication to ensure our clients feel fully supported and heard. You bring that same quality communication inside our hospital doors, prioritizing open, kind, and supportive collaboration with your fellow team members
• Eager Learners:
  While prior veterinary or customer service experience is preferred, it is not required. We are 100% willing to train the right fit if you bring a stellar attitude, a strong work ethic, and a desire to learn.

Why You'll Love Working Here

• Unmatched Stability & Family Feel:
  Work alongside a supportive, close-knit, long-standing team that feels like family and stays together for decades.
• Deeply Rooted Relationships:
  We have been a part of the community for over 50 years, which leads to deep, long-standing relationships with our clientele.
• Growth Through Cross-Training:
  We love helping our team expand their skills and happily offer the possibility for cross-training across different areas of our hospital.

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

As…