Leasing Manager at The Ellis (Student Housing Lease-Up

Leasing Manager

Employment Type:

Full-time

Schedule:

Tuesday - Saturday from 9:00am - 6:00pm

Locations:
The Ellis Apartments (682 beds) is an upcoming student housing lease-up in Eugene, Oregon.

Reports to:

Portfolio Manager

Compensation Package:

• Competitive hourly pay range of $28.00

Benefits Package:

• Medical insurance at no cost to the employee
• Dental insurance at no cost to the employee
• Supplemental insurance available at employee expense (Vision insurance, Life and AD&D insurance, Critical Illness insurance, Accident Protection Plan insurance, Hospital Indemnity Protection Plan insurance)
• 401k enrollment program available
• Life Balance Program access for associate-only discounts
• Paid time off, accrued through the year at 5.66 hours per pay period (136 hours per year).
• 8 paid holidays off per year (Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day, New Year's Day)

• Comply with all Fair Housing and Equal Housing Opportunities requirements
• Comply with appropriate state landlord/tenant statutes
• Complete weekly and monthly leasing and traffic reports, as required
• Attend training and development seminars

• Advertise and promote the property.
• Utilize industry specific software for lead management.
• Monitor and manage all leasing leads, follow-ups, tours, applications, and lease activity to ensure timely conversion.
• Provide tours to prospective and current residents.
• Complete full cycle lease process with prospective residents.
• Ensure compliance with renter's insurance.
• Monitor leasing activity and performance of all leasing team members to support and maintain resident occupancy of 95%.
• Monitor rental rates, concessions, availability, and leasing activity and communicate recommendations to Property Manager.
• Assist with the development and execution of leasing and marketing strategies to achieve property occupancy and revenue goals.
• Monitor and report on leasing team performance, including traffic, tours, applications, closing ratios, and other key performance indicators.
• Ensure timely follow-up with prospective residents and leads.
• Assist with renewal outreach and retention efforts.
• Assist Property Manager with managing delinquency and collection efforts as needed.
• Ensure accurate and timely completion of digital leasing files, applications, leases, and related documentation.
• Assist Property Manager with maintaining compliance with company policies, Fair Housing requirements, and applicable landlord/tenant statutes.
• Assist with coordinating and executing resident events and property marketing initiatives with the leasing team and social media coordinator.
• Identify opportunities to improve leasing processes, customer experience, and overall property performance.
• Other duties as assigned by Property Manager

• Engage with your prospective and current tenants using a professional and courteous approach.
• Navigate priority changes to respond to and resolve unforeseen issues or emergencies.
• Reduce tenant turnover by identifying tenant relation issues, mediating between parties, and recommending solutions.
• Complete quality assurance calls following up on completed work orders.
• Facilitate and oversee resident events alongside the leasing team and social media coordinator.

• Guide performance of all leasing staff through providing clear instruction, training, coaching, and if needed, performance management to ensure attainment of property leasing goals.
• Lead by example by maintaining a high level of customer service, leasing performance, professionalism, and accountability.
• Train new leasing staff on leasing procedures, property policies, systems, Fair Housing requirements, and customer service expectations.
• Conduct regular one-on-one coaching and performance check-ins with leasing staff.
• Monitor individual leasing performance and identify opportunities for additional training and development.
• Hold leasing team accountable for timely lead follow-up, prospect communication, tours, applications, and lease conversions.
• Conduct regular leasing team meetings to communicate goals, priorities, promotions, and performance…