Retail Operations Leader. Eugene LilyLifestyle

Join Our Team at Pet Smart!

At Pet Smart, we believe that our associates are the heart of our mission to provide the best experiences for pets and their families. We are looking for a Retail Operations Leader who is passionate about pets and dedicated to operational excellence. This role offers an opportunity to drive success while fostering a positive environment for our team.

• Weekly Pay
• Comprehensive Health & Wellness Benefits
• 401k Plan with Company Match
• Generous Paid Time Off for Full-Time Associates
• Employee Discounts
• Tuition Assistance for Career Development
• Opportunities for Career Pathing and Growth

As the Retail Operations Leader, you will play a pivotal role in ensuring that our store operates efficiently and delivers on our brand’s values and mission. Your primary responsibilities will include managing operational processes, inventory management, leading a passionate team, overseeing financial performance, and maintaining a safe store environment.

• Participate in recruiting, interviewing, and coaching associates.
• Support associate development and ensure effective training across the store.
• Handle associate concerns and foster a positive team culture.
• Oversee daily tasks to meet the needs of our business and pet owners.
• Lead and instruct associates on operational processes with a focus on pet care safety and health.

• Oversee the care of store‑owned pets and ensure compliance with pet health standards.
• Manage inventory processes, ensuring accuracy and timely execution.
• Continuously improve store operations and customer service experience.
• Maintain communication with vendors and uphold backroom standards.
• Analyze sales trends and make informed merchandising decisions.

• Identify business growth opportunities and track performance against P&L objectives.
• Monitor and control labor, supplies, and other store metrics.

• Minimum of 3 years of retail leadership experience or in a customer‑centric environment.
• Willingness to work full‑time, including evenings, weekends, and holidays.
• Strong computer proficiency.
• Excellent communication skills, both written and verbal.
• Ability to maintain composure under pressure.
• Strong organizational skills with an eye for detail.

• Typically supervises up to three lead associates and around forty non‑leader associates.
• Responsible for key employment decisions and associate coaching.

• Ability to stand for long periods, climb ladders, and lift up to 50 pounds frequently.
• May be required to work in an environment with pets and varying noise levels.

Join us in creating moments that matter every day. Your role at Pet Smart is more than just a job; it’s a chance to positively impact the lives of pets and their owners. We value diversity and the unique perspectives of our associates, all motivated by a love for pets. We look forward to your application!

We are committed to providing equal opportunities to all associates and applicants, ensuring a workplace free from discrimination and bias based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Applicants must be at least 18 years old. This position may be eligible for a quarterly incentive based on performance, along with generous benefits.