Retail Assistant Manager

1. Working title of this position:
Retail Assistant Manager

2. This position reports directly to:
Retail Manager/GM

3. Position is full time: Yes

4. Eligible for overtime: Yes

5. Exempt or Non-Exempt: Non-Exempt

6. Wage range: Compensation Committee determination

7. Mission Statement: To be a sustainable company that provides a diverse selection of quality products that enriches peoples lives.

8. Vision Statement: Achieve maximum profitability and sustainable growth through building leadership in an environment of integrity and respect.

9. Purpose of this position: Assist Retail Manager/GM in motivating and inspiring sales team to achieve store productivity goals.

10. Essential Job Functions:
Assist Retail Manager/GM in the daily operations and responsibilities of managing the Retail Team.

a) Daily Operations

Assist in morning meeting communications

Teach or coordinate weekly product trainings to facilitate sales on the sales floor

Work with the Retail Manager/GM and the Retail management team to streamline daily, monthly and annual processes, as well as to implement agreed upon changes

Evaluate processes and make recommendations for increased savings and cost reductions

Write procedure and training documents for all necessary department functions

Ensure that individual and collective skills are utilized effectively and that both staff and customer experiences are positive

Regularly communicate with Retail Manager/GM to discuss strengths, opportunities and trends

b) Management

Work with HR and Retail Manager/GM to ensure open positions are appropriately filled in a timely fashion

Participate in the on-boarding of all new Retail employees

Work with HR to identify training needs, as well as provide ongoing training-on-the-job opportunities to the team as needed and where possible

Utilize individual staff strengths and develop plans to prepare all level positions for future growth within the company

Responsible for Retail employee schedules and attendance policy adherence.

Responsible for Retail payroll administration in coordination with HR and Finance

Work with HR to ensure annual year-end performance reviews are carried out and completed in a timely manner

Coach and mentor supervisors and employees in all aspects of successful business practices including but not limited to company culture awareness, successful management, successful sales and effective communication techniques

Assists in delivering consistent, in the moment feedback and coaching

Demonstrates desired behaviors for staff, including driving sales and personal accountability

Meet weekly and communicate regularly with retail departmental supervisors

c) Customer Service and Sales

Implement and monitor customer service goals and objectives for all Retail colleagues

Implement and oversee a sales training program for all Retail colleagues

Perform sales training with sales staff to keep them informed of Down To Earth products and how to sell them

Participate in the training of new employees to ensure that new staff is educated in product knowledge

Utilize company tools to diagnose opportunities and develop action plans to improve service

Assist Retail Manager/GM in working with Wholesale Team to increase sales, promote merchandise categories and expand markets

Provide customer service and sales on the sales floor whenever necessary

d) Budget Planning

Assists with budget for monitoring labor costs and headcount tracking

e) Safety and Loss Control

Assist with effective strategies for loss prevention; both internal and external

Enforce all company policies and procedures, including health, safety and security

Train colleagues on OSHA regulations

Train colleagues on shoplifting prevention procedures

f) Additional Duties

Maintenance and oversight of cash receipts, cash reconciliation and daily deposits

Ensure all personnel and HR documents are sent to Human Resources in a timely manner

All other duties as assigned

11. Required Skills, Qualifications and

Experience:

a. Requires 3 years of personnel and business operational management experience

b. Requires strong communication and organizational skills

c. Requires the ability to work on multiple projects and prioritize importance

d. Expected to learn and have an excellent knowledge of product line, benefits and usage

e. Must be able to handle retail mathematics with a high degree of accuracy

12. Equipment, tools and/or machinery that are commonly used:

a. Retail Pro inventory and point of sale software, payroll software, multi-line phone, fax machine, Mas
200 computer program

b. Technical understanding of Mac and Windows based computers, networks, file transfers, file management, file extensions and organization

c. Software programs include MAS 200 data base, Microsoft Outlook and Microsoft Office Suite

d. Experience in Excel workbook and database formulation and maintenance

e. Maintain archive and backups of all relevant Down To Earth files

13. Other duties the employee must perform:

a. Follows all company policies and sees that all Retail colleagues do the same

b.…