Retail Display Installer – Technology

Description Key Responsibilities

• Respond and remain responsible for consistent communication with field services management quickly (within 24 hours of contact).

• Representatives are responsible for keeping their availability updated and accurate.

• Fully complete all assigned jobs on or before scheduled end dates.

• Installing and building displays, end caps, and fixturing.

• Complete necessary forms /images/ surveys associated with each job/assignment before leaving the job site.

• Maintaining and updating displays according to planograms/ client requests.

• Conducting break-fix repairs to ensure displays and fixtures are fully functional.

• Participate in early morning installations and installations involving a team of 2+ people and provide solution feedback.

• Manage virtual software and ensure successful execution of related tasks and timelines.

• Contribute to the team's success by assisting other members as needed.

• Adhere to timelines associated with accurate timecard submission, reporting anomalies daily with needed corrections.

• Work independently in a fast-paced environment.

• Participate and complete training and certification programs.

• Accurately track, record, and communicate activity via designated systems/ workflows.

• Available for weekend assignments as needed.

• Your hours and locations may vary week to week, including occasional weekends; some early morning hours are possible, and/or holidays based on store/client requirements. This role involves executing multiple job functions as agreed upon.

• Accept and schedule all assigned jobs within 48 hours of receipt

• Following all directives as provided, executing fully and completely

• Work closely within the shared services team to ensure goals, identify opportunities for improvement, communicate and drive solutions while ensuring operational efficiencies.

• Build and maintain strong relationships within the shared services team: local/regional markets, clients, retailers, and other stakeholders.

• Cultivate and sustain strong relationships with internal teams, clients, retailers, and field representatives, fostering collaboration and communication.

• Demonstrating professionalism, effective communication skills, and strong leadership abilities while representing the company.

• Setting a high standard for behavior, fostering a positive work environment, and ensuring transparent, respectful communication with all team members.

• Work across all aspects of the company and through cross-functional processes to ensure alignment and operational success.

• Ensure customer and client satisfaction is met / continually improved upon according to established shared service field KPIs as determined by field management.

• Be open to provide and receive feedback.

• Must be 18 or older (due to insurance requirements).

• Must be authorized to work in the United States

• Flexible availability Monday through Friday.

• Weekend and holiday availability as needed.

• Early morning and late-night availability as needed.

• Maintain a minimum of 20 hours of fieldwork within a rolling 30-day period.

• Climb a ladder up to 10 feet in height.

• Safely lift and carry up to 60lbs.

• Able to kneel, walk, crouch, bend over, handle/grasp, and reach overhead

• Ability to adjust to the ever-changing variety of tasks and work environments.

• Effective communication abilities, primarily via phone, text, and email, to coordinate tasks and provide updates.

• Use a smartphone for various tasks, such as clocking in and out, taking and uploading photos, downloading applications, and connecting to the internet.

• Respond and remain responsible for consistent communication with field services management quickly (typically within 24 hours of contact, but may vary depending on the project/assignment/task/client/location being supported).

• A high school diploma or equivalent is typically required.

• Previous retail or merchandising experience is beneficial but not mandatory.

• Installation and merchandising experience.

• Proficiency with…