Retail Assistant Manager

Job Title

Retail Assistant Manager

Reports to:

Retail Manager/GM

• Full time:
  Yes
• Eligible for overtime:
  Yes
• Exempt or Non‑Exempt:
  Non‑Exempt
• Wage range:
  Compensation Committee determination

• Mission Statement:
  To be a sustainable company that provides a diverse selection of quality products that enriches people’s lives.
• Vision Statement:
  Achieve maximum profitability and sustainable growth through building leadership in an environment of integrity and respect.

Assist Retail Manager/GM in motivating and inspiring sales team to achieve store productivity goals.

• Assist in morning meeting communications
• Teach or coordinate weekly product trainings to facilitate sales on the sales floor
• Work with the Retail Manager/GM and the Retail management team to streamline daily, monthly and annual processes, as well as to implement agreed upon changes
• Evaluate processes and make recommendations for increased savings and cost reductions
• Write procedure and training documents for all necessary department functions
• Ensure that individual and collective skills are utilized effectively and that both staff and customer experiences are positive
• Regularly communicate with Retail Manager/GM to discuss strengths, opportunities and trends

• Work with HR and Retail Manager/GM to ensure open positions are appropriately filled in a timely fashion
• Participate in the on‑boarding of all new Retail employees
• Work with HR to identify training needs, as well as provide ongoing training‑on‑the‑job opportunities to the team as needed and where possible
• Utilize individual staff strengths and develop plans to prepare all level positions for future growth within the company
• Responsible for Retail employee schedules and attendance policy adherence
• Responsible for Retail payroll administration in coordination with HR and Finance
• Work with HR to ensure annual year‑end performance reviews are carried out and completed in a timely manner
• Coach and mentor supervisors and employees in all aspects of successful business practices including but not limited to company culture awareness, successful management, successful sales and effective communication techniques
• Assists in delivering consistent, in the moment feedback and coaching
• Demonstrates desired behaviors for staff, including driving sales and personal accountability
• Meet weekly and communicate regularly with retail departmental supervisors

• Implement and monitor customer service goals and objectives for all Retail colleagues
• Implement and oversee a sales training program for all Retail colleagues
• Perform sales training with sales staff to keep them informed of Down To Earth products and how to sell them
• Participate in the training of new employees to ensure that new staff is educated in product knowledge
• Utilize company tools to diagnose opportunities and develop action plans to improve service
• Assist Retail Manager/GM in working with Wholesale Team to increase sales, promote merchandise categories and expand markets
• Provide customer service and sales on the sales floor whenever necessary

• Assists with budget for monitoring labor costs and headcount tracking

• Assist with effective strategies for loss prevention; both internal and external
• Enforce all company policies and procedures, including health, safety and security
• Train colleagues on OSHA regulations
• Train colleagues on shoplifting prevention procedures

• Maintenance and oversight of cash receipts, cash reconciliation and daily deposits
• Ensure all personnel and HR documents are sent to Human Resources in a timely manner
• All other duties as assigned

• Requires 3 years of personnel and business operational management experience
• Requires strong communication and organizational skills
• Requires the ability to work on multiple projects and prioritize importance
• Expected to learn and have an excellent knowledge of product line, benefits and usage
• Must be able to handle retail mathematics with a high degree of accuracy