Retail Assistant Manager

1. Working title of this position:
Retail Assistant Manager

2. This position reports directly to:
Retail Manager/GM

3. Position is full time: Yes

4. Eligible for overtime: Yes

5. Exempt or Non-Exempt: Non-Exempt

6. Wage range: Compensation Committee determination

7. Mission Statement: To be a sustainable company that provides a diverse selection of quality products that enriches people's lives.

8. Vision Statement: Achieve maximum profitability and sustainable growth through building leadership in an environment of integrity and respect.

9. Purpose of this position: Assist Retail Manager/GM in motivating and inspiring sales team to achieve store productivity goals.

10. Essential Job Functions:
Assist Retail Manager/GM in the daily operations and responsibilities of managing the Retail Team.

a) Daily Operations

• Assist in morning meeting communications

• Teach or coordinate weekly product trainings to facilitate sales on the sales floor

• Work with the Retail Manager/GM and the Retail management team to streamline daily, monthly and annual processes, as well as to implement agreed upon changes

• Evaluate processes and make recommendations for increased savings and cost reductions

• Write procedure and training documents for all necessary department functions

• Ensure that individual and collective skills are utilized effectively and that both staff and customer experiences are positive

• Regularly communicate with Retail Manager/GM to discuss strengths, opportunities and trends

b) Management

• Work with HR and Retail Manager/GM to ensure open positions are appropriately filled in a timely fashion

• Participate in the on-boarding of all new Retail employees

• Work with HR to identify training needs, as well as provide ongoing training-on-the-job opportunities to the team as needed and where possible

• Utilize individual staff strengths and develop plans to prepare all level positions for future growth within the company

• Responsible for Retail employee schedules and attendance policy adherence.

• Responsible for Retail payroll administration in coordination with HR and Finance

• Work with HR to ensure annual year-end performance reviews are carried out and completed in a timely manner

• Coach and mentor supervisors and employees in all aspects of successful business practices including but not limited to company culture awareness, successful management, successful sales and effective communication techniques

• Assists in delivering consistent, in the moment feedback and coaching

• Demonstrates desired behaviors for staff, including driving sales and personal accountability

• Meet weekly and communicate regularly with retail departmental supervisors

c) Customer Service and Sales

• Implement and monitor customer service goals and objectives for all Retail colleagues

• Implement and oversee a sales training program for all Retail colleagues

• Perform sales training with sales staff to keep them informed of Down To Earth products and how to sell them

• Participate in the training of new employees to ensure that new staff is educated in product knowledge

• Utilize company tools to diagnose opportunities and develop action plans to improve service

• Assist Retail Manager/GM in working with Wholesale Team to increase sales, promote merchandise categories and expand markets

• Provide customer service and sales on the sales floor whenever necessary

d) Budget Planning

• Assists with budget for monitoring labor costs and headcount tracking

e) Safety and Loss Control

• Assist with effective strategies for loss prevention; both internal and external

• Enforce all company policies and procedures, including health, safety and security

• Train colleagues on OSHA regulations

• Train colleagues on shoplifting prevention procedures

f) Additional Duties

• Maintenance and oversight of cash receipts, cash reconciliation and daily deposits

• Ensure all personnel and HR documents are sent to Human Resources in a timely manner

• All other duties as assigned

11. Required Skills, Qualifications and

Experience:

a. Requires 3 years of personnel and business operational management experience

b. Requires strong communication and organizational skills

c. Requires the…