LensCrafters - Assistant Manager

Requisition : 927410
Store #: 000451 Lens Crafters
Position:Full-Time
Total Rewards:

Lens Crafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At Lens Crafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & Lens Crafters organization. Represents Lens Crafters as the premier destination for all vision needs within the community & delivers key performance metrics.

• Delivers quality and improvement to exceed all key performance indicators (KPIs):
  Comp Sales, % Sales to Plan;
  Conversion and Customer Count, Comp Growth;
  Increased Traffic;
  Store Operating Profitability;
  Continuity of Care, Exam Growth and Retention Goals;
  Net Promoter Score;
  Current year objectives.
• Strong understanding of retail business translating to positive sales, business results and understanding the market and competitors.
• Supports store business plans to maximize sales and profit.
• Partner with store manager to lead and develop team.
• Delivers clear, constructive, timely feedback and partners with Store Manager on development.
• Executes visual directives and maintains store appearance.
• Maintains positive working relationship with doctors.
• Promotes team compliance to all policies.
• Performs administrative duties.
• Works a flexible schedule, including nights and weekends.

• High School graduate or equivalent.
• 1+ year(s) management/supervisory experience with direct reports.
• Knowledge of retail operations, processes and policies.
• Strong basic math skills.
• Familiarity with cash register, computers and calculators.
• Must have a strong command of the English language for all written correspondence and oral communication.
• Strong communicator and listener.
• Demonstrated high-level of selling skills.
• Proven ability to problem solve.

• College degree or equivalent.
• Previous experience in leadership position within retail and customer service industry.
• Knowledge of basic optics.
• Knowledge of current store merchandise.
• State licensure (if applicable) and/or ABO Certification in non-licensed states.
• Brand Final Inspector Certification.
• Brand Quality, Fitting and Adjusting Program.

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.