Retail Manager

Job Overview

• Working Title:
  
  Retail Manager/General Manager
• Reports to:
  
  President and CEO
• Full Time:
  Yes
• Wage Range:
  Compensation Committee Determination
• General
  
  Summary:
  
  The position provides operational, financial and organizational direction to our Olive Street Home, Garden and Gift retail store. Key areas of leadership are merchandising, customer service, retail purchasing, safety (expense and loss control), profit management, budget planning, demand forecasting and personnel supervision to ensure efficient and economically sound operations. This position directs the overall activities to include merchandising, display, sales, inventory levels, maintenance of cash receipts and cash reconciliation.

This role is the commercial and operational lead for the whole Retail business. This role requires careful and fine‑tuned fiscal management practices in place at all times. Finally, the Retail store is the heart of the company, the community‑facing center and as such must be represented and managed in this way while running financially sound. The new Manager/General Manager Retail will be responsible for all of the activities.

• Member of Leadership Team
• Expected to meet weekly with all other Leadership Team members
• Expected to provide weekly, monthly, quarterly financial/commercial operational updates
• Expected to monitor and report on stock levels, turns and margin
• Expected to be challenged on ideas and plans for Retail
• Expected to regularly update and share changes in demand forecasting, as well as propose solutions to gain/regain positive growth
• Expected to have ideas challenged by colleagues and leadership during Leadership Meetings
• Expected to bring positive attitude and focus and solution‑based results
• Expected to put company priorities first
• Acts as the chief Retail advisor to Leadership Team and keeps them informed of major issues, problems and concerns
• On‑going commercial/sales demand forecasting
• Strong Retail Pro and Excel Skills
• Personnel Management
• Plays an active role in the hiring and training all new employees
• Responsible for ensuring performance reviews are carried out and completed in a timely manner
• Recommends various personnel actions including scheduling, recruitment, promotions, talent development, terminations in collaboration with HR, performance appraisals, promotions, transfers and vacation schedules
• Budget Planning
• Responsible for Demand Forecasting with CFO and CEO
• Responsible for monitoring labor, advertising, purchasing, events, inventory and store fixture budgets
• Merchandising
• Responsible for store layout design, look and feel to drive sales
• Responsible for procuring fixtures to display product effectively
• Responsible for ensuring store signage is appropriately displayed
• Responsible for product display – the look of the store
• Finding ways to cross‑merchandise product – garden/houseware
• Safety and Loss Control
• Follow OSHA regulation on an ongoing basis
• Developing strategies for loss prevention internal and external
• Responsible for store security
• Purchasing and Inventory – manage ordering, receiving, stocking, pricing, advertising and researching all retail merchandise selections; assist in formulating policies related to marketing of merchandise
• Monitor and control inventory levels
• Attend trade shows to seek new product
• Manage periodic physical inventories
• Marketing – with Marketing Manager
• Responsible for scheduling and ensuring sales/promotions are carried out
• Ensure DTE brand is emphasized
• Responsible for scheduling events
• Responsible for content in various marketing approaches – social media, website, print advertising, TV and radio advertising
• Plans and coordinates all sale programs; manage and coordinate special sale events, Home and Bridal Shows, and visual presentations in terms of advertising, store layout, and merchandising
• Customer Service and Sales
• Responsible for meeting or exceeding sales goals; maintains daily sales records
• Implements and monitors customer service goals and objectives

• Follows all company policies and ensures employees do the same
• Evaluates policies and procedures and makes recommendations for increased savings and cost reductions
• Other duties as assigned

• A high school diploma or equivalent required; a university degree preferred. Requires five (5) years of retail management experience at a senior retail level. Expected to learn and have excellent knowledge of product line, benefits and usage. The General Manager must handle retail mathematics with high accuracy.