Inside Sales

Pay Bracket Expectations

To be compensated within this pay range, the employee is expected to:

• Work independently to manage a lead queue, follow up on open quotes, and schedule site surveys with minimal daily direction from management
• Operate within established sales processes and escalate complex technical scoping questions to the Sales Manager or field team appropriately
• Collaborate actively with field reps and the operations team to ensure smooth handoffs and accurate pipeline data in Salesforce
• Maintain high standards for CRM documentation accuracy, professional customer communication, and timely follow-through on all assigned activities

• Qualify inbound leads using established criteria and route opportunities to the appropriate sales representative or schedule site surveys as needed
• Conduct outbound prospecting via phone and email to generate new pipeline opportunities across target verticals including commercial, multi-site, and institutional customers
• Follow up on open quotes and proposals to advance deals and gather feedback; maintain accurate stage and activity records in Salesforce
• Schedule and confirm site survey appointments for field sales representatives and coordinate with the operations team for technician availability
• Maintain complete and up-to-date opportunity, contact, and account records in Salesforce CRM; log all calls, emails, and customer interactions
• Support preparation of quotes and proposals in coordination with the Sales Manager; assist with pricing research using approved systems
• Represent Security Monster professionally in all customer interactions, including occasional in-person visits or participation in site surveys
• Attend sales meetings and contribute pipeline updates, lead status, and follow-up activity summaries
• Develop working knowledge of Security Monster's core platforms
• Assist with tracking and reporting on lead sources, conversion rates, and outreach activity as directed by the Sales Manager

This role should escalate to the Sales Manager when a prospect requires custom scoping, pricing outside standard parameters, or a solution design that exceeds the authority of inside sales. Technical questions beyond general platform familiarity should be directed to the appropriate field sales representative or a manufacturer's support contact. Any customer complaint, contract dispute, or situation involving a committed deliverable must be escalated promptly.

The expected response from the Sales Manager for escalated items is the same business day.

• Strong verbal and written communication skills; able to build rapport quickly over phone and email with business owners, facilities managers, and decision‑makers
• Highly organized with the ability to manage a multi‑stage pipeline, prioritize follow‑up activity, and meet daily and weekly outreach targets
• Proficient with CRM platforms; ability to learn and consistently use Salesforce for all sales activity logging and pipeline management
• Analytical mindset; able to review open pipeline data, identify stalled opportunities, and take proactive steps to re‑engage prospects
• Ability to work independently in an office environment while remaining aligned with team goals and daily sales stand‑up objectives

• 1–2 years of experience in inside sales, sales development, or customer service in a B2B or service‑based environment (required)
• Demonstrated ability to manage outbound call and email activity with measurable results (required)
• Experience with CRM platforms (Salesforce preferred; other CRM experience considered) (required)
• High school diploma or equivalent (required); associate's or bachelor's degree in business, communications, or related field (preferred)
• Prior experience in the security, low‑voltage, fire/life safety, or technology services industry (preferred but not required — training provided)
• Familiarity with cloud‑based security platforms such as Verkada, Rhombus, or Avigilon Alta (a plus)

• Primarily sedentary office role; extended periods of sitting at a workstation using a computer and telephone
• Occasional standing, walking, and light lifting (up to 25 lbs) when…