Customer Service Advisor; Vermeer Heavy Equipment

If you’re passionate about building relationships, solving problems, and creating exceptional customer experiences, this is your opportunity to make an impact. As a Customer Service Advisor (CSA) at RDO, you’ll play a key role in supporting customers with equipment solutions—combining your sales mindset and technical curiosity to deliver value every day. In this highly visible, customer-facing role, you’ll partner with customers across your territory, helping them keep their operations running smoothly while contributing to the growth and success of the business.

• Average $80,000 to $100,000+ your first year, with top earners well into six figures.
• Guaranteed base salary plus commissions.
• Company truck, reinforcing company pride and representing the RDO brand.
• Training and development, as well as opportunities to grow within the organization.
• A comprehensive benefits package: that supports your well‑being. For more details and to view these offerings, visit RDO’s benefits page.

When you join RDO Equipment Co., you’ll become part of an industry‑leading team providing a world‑class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

RDO Equipment Co. in Eugene belongs to our Vermeer division, focused on providing a variety of Vermeer products, parts and services to customers around the U.S. RDO's Vermeer division includes eight locations. Eugene is a crucial part of this network, which stretches from California to Minnesota. Are you ready to join a team that works closely with arborists, landscaping companies, contractors, forestry companies, municipalities and other customers who value a knowledgeable Vermeer partner?

• Build Strong Customer Relationships
  :
  Develop and maintain strong, long‑term partnerships with customers across your assigned territory to support their operational success.
• Drive Product Support Sales
  :
  Promote and sell maintenance services, repair parts, extended warranties, and other solutions that maximize customer uptime and business performance.
• Deliver Customer Solutions
  :
  Identify customer needs and provide tailored recommendations backed by a solid understanding of products and services.
• Stay Informed
  :
  Represent the company on‑site, including occasionally testing or operating equipment as needed to support customer needs.
• Collaborate & Grow
  :
  Work closely with internal teams, participate in meetings and training, and continuously develop your skills and knowledge.
• Strong Communication Skills
  :
  Ability to clearly communicate, build trust, and effectively engage with customers and internal teams.
• Technical & Product Aptitude
  :
  Willingness and ability to learn product knowledge and basic technical information to support customer solutions.
• Customer Service Mindset
  : A commitment to delivering excellent service and consistently meeting or exceeding customer expectations.
• Professionalism & Teamwork
  :
  Ability to represent the company positively while maintaining strong working relationships with peers and leadership.
• Valid Work Authorization
  :
  Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

• Connected team
  :
  Monthly team member appreciation lunches and get‑togethers.
• Balanced schedule
  :
  Work‑life balance is a focus area in Eugene, management takes this seriously.
• Milestone celebrations
  :
  Get recognized and appreciated for your work and personal milestones (birthdays are always celebrated).
• A Dynamic Environment
  : where no two days are the same.
• A Supportive Team
  : that’s as invested in your success as their own as well as opportunities to build on camaraderie throughout the year.
• Opportunities To
  : grow, learn, and lead in the industry.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.