Sales Team Manager

Job Overview:
The Sales Team Manager is responsible for leading the development and execution of strategic goals across all segments of the contractor, rental, industrial and commercial sales. The primary focus of this role is to drive overall sales growth while upholding the company’s Core Values. The Sales Team Manager will work to strengthen performance in each sales area by enhancing customer service, maximizing lead generation, ensuring timely follow-up, and improving close rates.

This role requires a proactive, hands-on approach to team development and sales execution.

Responsibilities and Duties Sales Ensure  that the commercial sales group is performing customer service at the level set by the company’s core values

Present revenue and profitability growth opportunities of merchandise or services to the leadership team for review and acceptance

Develop and execute communication with our commercial sales accounts sharing messages of events, product training, new products, new services and gratitude in appropriate time frames.

Work with each Store Manager on the commercial sales group employee’s schedules to ensure appropriate customer service levels are maintained at the store level.

Promote our price match guarantee

Work with stores to help move Discontinued, Obsolete and special orders notpicked upSeek out new customers through permits, developments going up and new territories that are not covered currently.

Review large customer accounts keeping them within our boundaries

Ensure the sales team follows all GBLY’s policies and procedures concerning PO’s,orders, lien documentation and deposits

Collaborate with the commercial sales group, Store Managers, Director of Ops and merchandising team to identify opportunities for revenue growth

Network and develop relationships with the vendor community, industry associations and fellow retailers for outside resources to provide industry insights and understanding

Showroom Presentation:

Work closely with the store managers to keep the showrooms at the highest standards

Visit other retailers, competition and out of industry, for merchandising trends and activity as needed

Making suggestions to improve showrooms to increase salesHRHire all open positions on the sales team Train each new member of the sales team Spend time with each sales team member out in the field performing sales calls

Evaluate and correct training as needed

Partner with the merchandising team and coordinate regular product training

Complete team evaluations and coaching

Financials

Sales team maintains a specified gross margin

Evaluate and complete all sales team commissions reports. Plan who may needmore guidance and training from lower sales.

Review reporting and the performance of KPIs-SalesGP%
GP$Team expenses

Number of daily or weekly contacts made Closed rate Commissions as a team and individually

Responsible for managing and reporting on all KPI’s on a monthly/Quarterly/Annual basis to the Director of Operations Review and manage all action plans related to the sales team.

Administration Attend meetings on an as needed basis

Managing all personnel within the sales team Build processes for the sales team Ensure outside sales teams are utilizing their calendars of plans for the week Ensure the sales team follows their orders and customers through the entire saleand pickup or delivery to ensure everything is completed in a timely manner

Communications

Travel to all store locations as needed.

Respond to all calls, emails and texts within company protocol

Promotes the Company’s Core Values Travel Requirement: 60% travel requirement a calendar year

Qualifications

Must be able to communicate well both verbally and in writing with all levels of personnel, management, and a variety of outside contacts

Strong organization skills and attention to detail and the ability to work independently with limited supervision are required

Strong analytical and problem-solving skills

Proficient in Microsoft Office programs including Word, Excel, Outlook and Power Point Experience  with Epicor software preferred.

Must be able to work in a team environment and produce results in conjunction with fellow team members.
5+ years of sales experience in a retail environment
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