Sales Support Representative-Residential Trade

Job Overview

Job Posting:
Starting at $24.00 per hour and can pay higher based on experience. Forrest, a Fortune 500 company, has been a trusted distributor of plumbing, HVAC, fire, fabrication and more since 1953. The company serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean and employs approximately 36,000 associates across 1,700 locations.

Sales Support Representative – Monday to Friday, 7:00 a.m. to 4:00 p.m.

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensure the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.

• 0-3 years of sales and/or customer service experience is preferred.
• Experience in plumbing, HVAC, or other trades is a plus.
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast‑paced environment & follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

At Ferguson, we care for each other. We value our well‑being as much as our hard work and offer a holistic approach to benefits, including health, dental, vision, paid time off, life insurance and a 401(k) with a company match. Associates also enjoy mental health coverage, gender‑affirming and family‑building benefits, paid parental leave, associate discounts, community involvement opportunities and more.

• $18.71 – $29.92 per hour (Hourly for all roles)
• Role is bonus or incentive plan eligible.
• Starting wage may be higher in certain locations based on local or state wage requirements.
• Ferguson complies with all wage regulations.

Ferguson is an equal‑opportunity employer and a government contractor that abides by the requirements of 41 CFR 60‑300.5(a), which prohibits discrimination against qualified protected Veterans, and 41 CFR 60‑741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Reasonable accommodations are available for qualified applicants.