Sales BDC

Automotive Call Center/Business Development Center Job Description

Are you a proactive communicator with a passion for sales and customer service? Kiefer Mazda is seeking an experienced Sales BDC Representative to join our team. We pride ourselves on providing top-notch service and creating exceptional experiences for our customers.

• Engage with customers via phone, email, and chat to understand their needs and schedule appointments for test drives and vehicle purchases.
• Follow up with leads promptly and efficiently, maintaining a high level of professionalism and customer service at all times.
• Utilize CRM software to manage and track customer interactions, ensuring all leads are properly documented and followed up on.
• Collaborate with our sales team to provide seamless support throughout the sales process, from initial contact to vehicle delivery.
• Stay informed about our products, promotions, and industry trends to effectively communicate with customers and address their inquiries.

• Previous experience in automotive sales, BDC, or customer service roles preferred.
• Strong phone etiquette.
• Strong communication skills with the ability to build rapport and establish trust with customers.
• Excellent organizational skills and attention to detail to manage multiple leads and follow-up tasks.
• Flexibility to work evenings and weekends as needed to accommodate customer schedules.

• Paid time off (PTO) for vacation, personal, and sick days.
• Matching contribution to your 401K retirement savings plan.
• Employee discount on vehicle purchases, servicing, and parts.
• Medical, dental, and vision insurance coverage for you and your eligible dependents.
• Life insurance for added peace of mind.
• Certified Daily Pay partner.
• Employee Assistance Program.

If you're a motivated individual with a passion for sales and customer service, we want to hear from you! Join our team at Kiefer Mazda and be part of a winning culture dedicated to exceeding customer expectations.