Product Support Sales Representative
Listed on 2026-07-25
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Sales
Industrial Sales, Sales Representative, Business Development, Outside Sales
Company Description Modern Machinery Co., Inc. is the authorized Komatsu dealer in the Pacific Northwest, selling, renting, and servicing heavy equipment for construction, mining, aggregate, and forestry industries. Founded in 1944 in Spokane, Washington, the company now operates 13 branches across Montana, Idaho, Washington, and Oregon. Modern Machinery is dedicated to its core values, safety, and delivering exceptional product support and customer service.
The company offers a diverse product line from Komatsu and other leading manufacturers, providing comprehensive equipment solutions. Modern Machinery is affiliated with the Washington Companies, a group of privately held businesses active in heavy equipment, transportation, mining, environmental services, and aviation technology.
Role Description We are currently seeking a Product Support Sales Representative (PSSR), who will be responsible for the coverage, retention, development, and customer satisfaction of a specific group of customers within an assigned territory. This individual should be ambitious and have a passion for delivering innovative product support solutions to Modern’s customers. Applicants must reside within their assigned territory.
Annual base salary + monthly commission. This is an exempt position and is not eligible for overtime pay.
- Medical, Dental, Vision, and Prescription Insurance
- Health Savings Account
- 401k/Roth Retirement Savings Plan with Company Match
- Participation in Annual Profit-Sharing Plan
- Family Scholarship Program
- Employee Assistance Program
- Company Paid Life Insurance & Disability Benefits
- Additional Supplemental Insurance (Term Life, Accident & Critical Illness and Voluntary Vision)
Modern Machinery is an Equal Opportunity Employer
Responsibilities
- Demonstrate Modern Machinery’s core values and promote the mission and vision of the company
- Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company’s safety goals
- Effectively communicate with and establish relationships with assigned customers.
- Develop sales forecasts and business plans for each customer
- Utilize the company’s CRM system to track and maintain customer records
- Promote growth and increase sales activity for parts and service
- Identify new or additional opportunities for aftermarket sales
- Sell service programs
- Perform and coordinate market and opinion surveys
- Provide customers with quotes related to product support
- Perform machine inspections and evaluations
- Communicate the progress of repair(s) to customer’s equipment in the shop
- Assist in successfully negotiating and settling customer product support disputes
- Execute on short and long-term goals through good management and planning
The duties described above are the general nature and levels of work performed and are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of this position. Duties, responsibilities, and activities may change at any time with or without notice.
Job Requirements/Skills
- Be a personable, highly motivated, and ethical problem solver who can adapt to all forces around – customers, suppliers, manufacturers, and co-workers
- Requires a valid driver’s license and the ability to maintain an insurable driving record
- Provide exceptional customer service
- Ability to take the initiative to accomplish work with little supervision
- Effectively manage relationships both internally and externally
- Good verbal and written communication skills
- Ability to exercise integrity, confidentiality, and discretion
- Excellent time management and organizational skills
- Capable of working with all levels of the organization
- Teamwork: cooperate and support others within the Modern Machinery organization
Education/Experience
- High School diploma required. Bachelor’s degree preferred and/or 5+ years of industry experience and/or training, or equivalent combination of education and experience
- Proficient in Microsoft Office products (Outlook, Word, and Excel)
Nature/Scope of Job
- Requires prolonged sitting with periodic lifting, walking, standing, bending, stooping, and stretching.
- Must be able to travel on a regular basis to include overnight stays.
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