Security Officer Team Lead

SUMMARY OF MAJOR FUNCTIONS The Security Officer Lead oversees security operations to ensure the safety and well-being of the community, staff, guests, clients, patients, and students. The position provides leadership, training, and direct support to Security Officers, ensuring compliance with the Oregon DPSST Private Security Professional standards. The Lead also monitors security protocols, enforces policies, and acts as a liaison between security staff and law enforcement agencies.

Observes, reports, and safely intervenes when appropriate and reports criminal or illegal acts and fire or medical emergencies to outside partner agencies, such as police, fire and EMS.

ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Leads and directs the daily activities of security Officer(s), security contracts, while ensuring adherence to established policies and procedures.
2. Promotes a safe and secure environment for the Tribal government facilities, its guests, and employees.
3. Conducts self in a courteous and professional manner, strictly adhering to policies and procedures.
4. Provides information and assistance to guests, staff, and the general public.
5. Ensures the Security teams meets and greets guests with enthusiasm, demonstrating to every person that they are a valued guest and their presence is appreciated.
6. Provides guests and employees escorts to and from Tribal government facilities when requested or as needed to ensure their safety and protection.
7. Unlocks buildings and gates as requested by authorized personnel. Ensures buildings are secured upon departure of authorized personnel.
8. Provides training and guidance to Security Officers, conducting regular briefings and performance evaluations.
9. Conducts security patrols on all CIT Lane County lands and ensures all security measures are followed.
10. Monitors and reports security incidents, criminal activities, and safety hazards to the Chief of Police and appropriate authorities.
11. Coordinates security response to emergencies, including medical incidents, fires, and criminal activities.
12. Maintains documentation of security incidents, patrol logs, and assists with performance evaluations.
13. Ensures proper functioning of security surveillance systems and alarm responses.
14. Serves as the primary point of contact for law enforcement and emergency service agencies.
15. Recommends improvements to security policies and procedures.
16. Ensures Security Officers maintain professional conduct and excellent customer service.
17. Performs all duties of a Security Officer as needed.
18. Other related duties as assigned.
19. Maintains a working knowledge of guests and/or employees banned from re-entering the property, and advises appropriate individuals and departments when observing trespassers on property.
20. Provides appropriate verbal or physical interventions to stop altercations or other disruptions on property.
21. Maintains daily activity reports and head counts.
22. Completes daily activity logs and prepares computer-generated reports for incidents occurring on Tribal lands.
23. Operates company vehicles as directed.
24. Performs other related duties as assigned.

PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is frequently required to stand, walk, sit, talk, and hear. May be required to sit for extended periods of time. The employee is required to use hands and fingers to feel; handle or operate objects, controls or tools. The employee occasionally is required to climb and balance, stoop, kneel, crouch and crawl.

Occasional lifting of objects from 10 to 50 pounds and infrequent lifting of objects over 50 pounds. Work is generally performed in an outdoor environment and occasionally in an office setting. Requires ability to work outside in changing weather conditions. Evening and weekend work are required. Work may take place near moving equipment/machinery and require the use of protective clothing, equipment, devices, and materials.

The individual must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing a significant safety threat to self or others. The above statements are intended to describe the general nature and level of work being performed by employee. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required.

KNOWLEDGE,

SKILLS AND ABILITIES

Individuals must possess the following knowledge, skills and abilities or be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
1. Excellent oral and written communication skills with strengths in team building, and cooperative problem solving.
2. Ability to consistently convey a pleasant and helpful attitude by using excellent interpersonal and communication skills to control sometimes stressful and emotional situations.
3. Ability to…