CAS Guest Services Manager

Position Summary

The Travel and Guest Services Manager leads and oversees daily travel operations within CAS, ensuring compliant, efficient, and service-oriented support for faculty, staff, and guest travelers. This position will train to become an Authorized Travel Processor with delegated authority to approve most types of travel reconciliations within the College, including requesting, booking, and processing travel arrangements.

Decisions are made daily in accordance with IRS guidelines, interpretations of UO travel policy, and best business practices when authorizing travel reimbursements and evaluating requests for travel policy exceptions, in consultation with the UO Travel Office within the Business Affairs Office (BAO).

• Interpret federal, state, and UO policies and regulations related to UO Travel Operations.
• Provide support to CAS employees, guests, administrators, and staff.
• Ensure travel arrangements are compliant, appropriate, and in the best interests of CAS and the University of Oregon.
• Make significant decisions, determine priorities, and manage CAS resources.
• Supervise, assign, and support the work of the CAS Travel team.
• Build, maintain, evaluate, and assign team workloads using performance metrics from systems such as Smartsheet, Concur, and Cognos.
• Work closely with CAS ASU Associate Directors, delegates, and faculty to creatively solve travel-related issues while remaining compliant with United States travel policies.
• Collaborate closely with the BAO Travel Office and other units on campus to ensure compliance, harmony, and overall strong relationships with all partners across the University.

• Two (2) years of management experience, including staff supervision, training, assignment, and oversight of work.
• AND one of the following:
  • Three (3) years University of Oregon travel coordination experience, OR
  • Five (5) years travel coordination experience in a heavily regulated environment, OR
  • Three (3) years of IRS policy interpretation of employee and guest travel, or similar demonstrated ability to read, interpret, and explain tax code to non-expert users, while finding solutions to complex issues.

• Ability to provide excellent customer service, and work effectively and respectfully with faculty, staff, students, and guests as well as vendors.
• Attention to detail and ability to present information and ideas clearly and effectively in writing, verbally, and/or visually.
• Ability to analyze data from different sources, synchronize, create, and maintain metrics.
• Ability to defuse heightened emotions and inspire others to achieve sound results under deadlines and conflicting interests.
• Knowledge of travel-related multi-state and federal laws, rules, and regulations.

• Experience working in a unionized environment.
• Experience with Concur software system.
• Travel industry experience.
• Strong customer service experience.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off.

The University of Oregon is an equal‑opportunity institution committed to cultural diversity and compliance with the Americans with Disabilities Act. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities.

UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, physical or mental disability, genetic information, ancestry, familial status, citizenship, service in the uniformed services, veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies.

Retaliation is prohibited by UO policy.