Supportive Case Manager

About Homes for Good

Homes for Good Housing Agency is a high performing public housing authority located in Eugene Oregon, servicing all of Lane County (4,600 sq. miles). The Agency’s primary work is to help low‑income Lane County residents access and maintain affordable housing.

Homes for Good is passionate about providing employees opportunities to maximize career growth while experiencing the personal satisfaction of working for a mission driven organization.

At Homes for Good, employees are supported and empowered by a collaborative culture that shapes how we work together with the common goal of providing essential housing services throughout Lane County.

Our Supportive Housing Division provides housing and supportive services directly to the people who need it most. Our cross‑functional team provides exceptional customer service while supporting our residents in achieving stability and success. The Supportive Housing Division consists of the Property Management, Permanent Supportive Housing, Resident Services and Maintenance departments. Our combined programs help over 900 households increase stability, access to opportunity, and success in housing.

The Permanent Supportive Housing (PSH) Case Manager supports Homes for Good’s mission by working as part of a cross‑functional housing team to provide and coordinate services for residents living in PSH communities. Our PSH communities provide permanent homes to formerly homeless individuals utilizing a “Housing First” model. This position performs a variety of duties related to the case management of PSH applicants and residents and the services related to the functioning of this PSH Program.

• Staff at PSH properties will apply standard Housing First principles including:
  • Move people into housing directly from streets and shelters without preconditions of treatment, acceptance, or compliance.
  • The provider will bring robust support services to the housing. These services are predicated on assertive engagement and are voluntary for participants.
  • Continued tenancy is not dependent on participation in services.
  • Units are targeted to most disabled and vulnerable homeless members of the community.
  • Embrace a harm reduction approach to addictions rather than mandating abstinence. At the same time, the provider will be prepared to support resident commitments to recovery.
  • Residents will have leases and tenant protections under the law and staff will support active lease education and engagement to ensure housing stability.
• Represents the Agency to the community and maintains positive working relationships with community partners.
• Maintains up-to-date knowledge of regulatory requirements and best practices related to assigned areas of responsibility; conducts work tasks and assignments in a professional, timely and complete manner.
• Maintains a caseload of approximately 10‑15 PSH residents.
• Develops supportive relationships with residents to enhance their ability to be self‑sufficient.
• Assists in completing housing applications, lease agreements, annual recertifications, benefit applications, etc.
• Assists residents in completing the move‑in process, orienting them to the program and settling into their new home.
• Conducts in-depth assessments of participants’ needs.
• Works with residents to develop services plans, set goals and implement strategies to meet identified goals.
• Provides life skills coaching to residents, helping them learn new skills for independent, successful living.
• Assists in supporting residents with required inspections and understanding the requirements of maintaining their homes.
• Ensures that each resident has an individualized housing stability plan.
• Provides case management and the guidance, advocacy and referrals that facilitate the participants’ transition to self‑sufficiency.
• Meets with participants on an as‑needed basis.
• Assists in resident self‑regulation and de‑escalation. Supports team in crisis response as needed.
• Maintains accurate individual files and records in a professional context.
• Assists residents in acquiring skills and resources necessary for successful community living.
• Completes client records…