Development and Permitting Liaison

Final date to receive applications:
Wednesday, July 15, 2026, at 5 p.m. PT. Accepting online applications only through the City of Eugene website.

Building & Permit Services (BPS) is seeking a skilled and collaborative Development and Permitting Liaison to help advance the City’s goals for housing, economic development, and improved customer service within the development review process. Housing and economic development are top priorities for the City of Eugene, and BPS is a key partner in the City’s pursuit of creating economic prosperity, growth, affordability, and diverse housing options for our community.

An ideal candidate will build strong, cooperative relationships, improve processes, and support clearer, more predictable permitting pathways for businesses, developers, and community members. This role helps ensure that permitting systems effectively support community priorities, including housing production, business success, and equitable access, while fostering collaboration, creativity, and continuous improvement.

• Innovative and resourceful problem‑solver who collaborates early to remove barriers and drive progress on the City’s Strategic Plan priorities.
• Delivers excellent customer service and continually hones and improves processes to support the creation of more housing, improve the permitting process, and advance economic development goals.
• Builds relationships and strengthens partnerships within the department, across the organization, and within the community.

• Identifies perceived barriers, inefficiencies, and inequities in permitting workflows and recommends improvements that support housing production, business development, and customer experience.
• Proposes policy, process, and service enhancements to make permitting more accessible, predictable, and customer‑friendly.
• Advances strategies that improve and expand support for small businesses and entrepreneurs from marginalized communities, including BIPOC, immigrant, women‑owned, and low‑income entrepreneurs.
• Promotes process alignment and transparency across City divisions including Planning, Public Works Engineering, Wastewater, Fire, and partner agencies.

• Communicates permitting requirements, regulatory changes, timelines, and updates to the development community timely, clearly, and in a relatable way using multiple communication channels.
• Develops and implements communication and engagement strategies in partnership with the PDD Communication Manager and BPS leadership.
• Delivers accessible, audience‑specific education materials, workshops, and content that engages, informs, and builds understanding of the permitting processes and relevant City code.
• Supports community engagement and outreach efforts related to housing, economic development, downtown revitalization, and other priority City initiatives.
• Develops and actively maintains open lines of communication about development and permitting issues with teams across the Department and organization.

• Builds public trust and confidence by using clear, transparent data and strong data visualization skills to communicate outcomes, support informed decision‑making, and demonstrate accountability.
• Collects and analyzes data related to permitting activity and economic development outcomes to highlight trends, timelines, and system performance.
• Translates complex data and topics into accessible and compelling visuals such as video, data visualizations, presentations, and other media to regularly communicate program outcomes, successes, emerging issues, and other topics.
• Produces and maintains user‑friendly internal and public‑facing data summaries and visualizations that improve transparency on workloads, trends, and timelines.
• Provides timely data insights to support process improvements and strategic planning.

• Builds and strengthens partnerships with industry professionals, community partners and agencies, and other jurisdictions to understand needs and promote coordinated solutions.
• Fosters collaborative working relationships across City teams to ensure…