Care Coordinator

• Conduct regular check-ins with assigned customers and providers
• Respond to calls, emails, texts, and voicemails within expected timelines
• Follow up on concerns, service changes, scheduling needs, and support questions
• Assist with customer and provider matching based on needs, preferences, availability, location, and compatibility
• Coordinate meet-and-greets between customers and potential providers
• Identify service gaps, unmet needs, or support concerns and communicate them to the appropriate team member
• Document customer and provider interactions in support notes
• Maintain accurate customer and provider demographic information
• Collect monthly updates related to customer goals, desired outcomes, provider observations, and support needs
• Assist with quarterly reports, action plans, protocols, and related customer documents
• Obtain customer or legal guardian approval for protocols and action plans when needed
• Send approved documents and updates to Services Coordinators, Personal Agents, or case managers
• Train and coach providers on customer-specific routines, protocols, communication preferences, safety needs, professional communication, boundaries, reliability, and documentation
• Respond to concerns, gather information, document issues, identify next steps, and escalat e serious concerns or service disruptions
• Work scheduled DSP shifts as assigned
• Support customers with daily living tasks, community participation, routines, personal goals, and independence
• Follow customer-specific protocols, action plans, safety plans, and support expectations
• Complete accurate service documentation for DSP shifts
• Promote customer dignity, choice, safety, independence, and community inclusion

• Strong written and verbal communication skills
• Ability to document clearly, professionally, and accurately
• Ability to manage multiple tasks and follow-up items
• Ability to remain calm and solution-focused during sensitive situations
• Comfort using phones, email, text communication, documentation systems, and basic computer programs
• Reliable transportation and ability to travel locally as needed
• Ability to provide direct support services as part of the role
• Commitment to person-centered support for individuals with intellectual and developmental disabilities
• Experience as a DSP, caregiver, coordinator, case management assistant, or similar role
• Experience supporting individuals with intellectual and developmental disabilities
• Experience communicating with families, guardians, Services Coordinators, Personal Agents, case managers, or provider agencies
• Experience completing service notes, progress updates, reports, protocols, or support plans
• Knowledge of Oregon IDD services, counties, brokerages, or in-home and community-based supports
• Background check required due to access to vulnerable individuals

Demonstrates strong communication and documentation skills while providing person-centered support to individuals with intellectual and developmental disabilities. Capable of managing multiple tasks and coordinating effectively with families, providers, and case managers.

• Direct Support Services (DSP)
• Person-Centered Support
• Communication with Families and Guardians
• Documentation of Service Notes and Reports
• Knowledge of Oregon IDD Services

• Service Documentation
• Progress Updates
• Protocols
• Support Plans
• Customer and Provider Matching

• Strong Written Communication
• Strong Verbal Communication
• Solution-Focused Approach
• Task Management
• Calm Under Pressure

• Background Check

• Intellectual Disabilities
• Developmental Disabilities
• Community-Based Supports
• In-Home Supports
• Oregon IDD Services

• Documentation Systems
• Basic Computer Programs
• Email Communication
• Text Communication
• Phone Communication