Material Handler - Green Acres

Overview

Understand and positively promote the Mission, Vision, and Values of Goodwill Industries. Accept donated goods from the public and provide excellent customer service. Efficiently and safely load and unload trucks or trailers. Responsible for accurately sorting, stocking, processing or disposing of product or material and helping to maintain organization in the warehouse and assigned areas, including donated goods, recycled materials, salvage materials, garbage, and hazardous materials.

Operate a forklift as needed. Material Handler 2 at a location not solely serviced from the central warehouse may be required to operate a box truck on a regular, but limited basis. Currently, this is only at Goodwill’s North Bend location.

• Efficiently and safely load and unload trucks and trailers using pallet jacks and forklifts.
• Maintain warehouse, donations area and other assigned workstations as safe, organized and clean work spaces.
• Accurately sort salvage materials into assigned containers.
• Safely operate and maintain the textile baler, forklift and other equipment as assigned.
• Safely operate, clean and maintain the forklift.
• Perform opening/closing duties of workstation by assessing donation area to ensure it is clean, work areas are safe, and equipment is working properly.
• Responsible for reporting any necessary maintenance issues related to facilities or equipment as soon as possible.
• Accept donations from the public, transferring items to the appropriate tote, cart, or basket in compliance with established best practices, policies and procedures.
• Assist donors as needed, in unloading donations in a timely and courteous manner, treating all donations with respect.
• Demonstrate excellent, respectful and professional customer service to all, including customers, donors, co-workers and vendors.
• Thank donors for donations and ensure that a receipt is offered to each donor, regardless of size of donation, and invite them to return.
• Meet or exceed the Mystery Shop score goal as established.
• Accurately tally each donation on the sheet immediately after it is made.
• Transport stock to/from workstations and other areas as needed.
• Maintain the donation center, warehouse and assigned work areas in a clean and orderly fashion (e.g., sweeping, mopping, dusting, washing windows).
• Immediately report any facility or equipment maintenance needs (e.g., broken equipment, lights out, and damage).
• Prepare records and reports, as requested.
• Ensure donations are secured indoors when leaving the site (lunch, end-of-shift, etc.).
• Identify and properly dispose of garbage and recyclable material as appropriate.
• May handle hazardous materials, including sorting hazardous donations by chemical and disposal method and maintaining a clean and organized hazardous storage area.
• Assist in maintaining a clean retail environment by dusting furniture and tidying on the sales floor as needed.
• Retrieve and collect shopping carts and baskets as necessary.
• Notify the supervisor of any problems or unusual situations.
• Ensure that donations are secure and GILSCC sort is performed indoors.
• May occasionally drive a box truck in locations not solely serviced from the central warehouse (currently this only at the Goodwill North Bend location).
• Perform other duties as assigned and assist in other areas of the agency as needed.

• Understand and positively promote the Mission, Vision and Values of Goodwill Industries.
• Ensure compliance with all company policies, CARF standards, and safety and security regulations.
• Keep supervisor informed of problems and suggestions related to the job.
• Offer helpful, innovative suggestions to improve processes within this or other departments.
• Adhere to Goodwill Industries rules, policies, and safety procedures.
• Maintain well-groomed appearance and acceptable dress in compliance with Goodwill’s dress guidelines.
• Able to perform essential functions of the job duties with or without reasonable accommodation.
• Reports for scheduled work regularly and on time; notify supervisor regarding the need and duration of any absence or tardiness.
• Be flexible in work assignment to accommodate changing production demands.
• Able to…