Business Services Specialist II; Bilingual - Manheim Dallas Fort Worth

Job Title: Business Services Specialist II

This position supports daily office operations by delivering excellent customer service, providing clerical assistance to staff, maintaining accurate records of business transactions and office activities, and performing basic data entry. The finalized candidate will need to be bilingual and be fluent in speaking Spanish.

• Perform sale day administrative duties, including front counter operations, collecting and posting payments, matching titles with invoices and checks, customer service, data entry, filing, and document routing.
• Deliver high-quality customer service through face-to-face and phone interactions by answering questions and providing support.
• Complete basic data entry in the AS400 system and upload digital vehicle images as instructed.
• Prepare, issue, and distribute correspondence, invoices, receipts, checks, and other related documentation.
• Copy data and compile records and reports; accurately sort and file documents.
• Operate standard office equipment such as copiers, scanners, fax machines, and postage machines.
• Answer phones, relay messages, greet customers, and provide assistance as needed.
• Stamp, sort, and route incoming mail, including Fed Ex packages.
• Prepare and process outgoing mail with appropriate postage; generate Fed Ex shipping labels and ensure all items are properly packaged, labeled, and addressed.
• Demonstrate a strong commitment to safety by following all safety and health procedures and actively participating in Safety Excellence initiatives.
• Perform additional duties as assigned by management.
• May be required to work overtime (more than 40 hours per week) based on business needs.

• High school diploma or equivalent required.
• Prior clerical or administrative experience required.
• Valid driver’s license with a safe driving record required.
• Strong communication and organizational skills with exceptional attention to detail.
• Basic computer and software proficiency required.
• Proven commitment to providing excellent customer service.
• Ability to operate standard office equipment, including copiers and fax machines.
• Ability to sit or stand for extended periods of time.
• Ability to perform repetitive data entry tasks with strong manual dexterity.
• Vision abilities required include close, distance, and depth perception.
• Bilingual (English/Spanish) preferred.

To be employed in this role, a candidate must clear a pre‑employment drug test. The company does not administer a drug test for marijuana for this position. The workplace is drug‑free, and possession, use, or being under the influence of drugs illegal under federal or state law during work hours, on company property, and/or in company vehicles is prohibited.

• Minimum 16 hours of paid time off every month and seven paid holidays throughout the calendar year.
• Additional paid time off: bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Health care insurance (medical, dental, vision).
• Retirement planning (401(k)).
• Paid days off: sick leave, parental leave, flexible vacation/wellness days, and/or PTO.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex, sexual orientation, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No visa sponsorship now or in future.