Customer Care Specialist ; Manheim
Job in
Euless, Tarrant County, Texas, 76039, USA
Listed on 2026-05-06
Listing for:
Cox Enterprises
Full Time
position Listed on 2026-05-06
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep, Bilingual
Job Description & How to Apply Below
PRIMARY DUTIES/KEY RESPONSIBILITES
- Receive and respond to customer requests through various channels (e.g. phone, email, chat, and ticketing systems).
- Listen actively to customers and demonstrate professionalism in all interactions.
- Troubleshoot and resolve standard technical and account-related issues.
- Escalate complex issues to appropriate internal teams or specialists.
- Document customer interactions, issues, and resolutions in company systems.
- Follow security protocols when accessing customer information.
- Collaborate with internal teams to ensure timely issue resolution.
- Support customer education and training as needed.
- Maintain customer relationships through quality service delivery.
- Perform related duties as assigned by the supervisor.
- High School Diploma/GED
- Generally, less than 2 years of experience
- Schedule – must have flexibility to work evenings, weekends, holidays as required.
- Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.
- Understand foundational levels of computers and technology, internet, email.
- Excellent oral and written communications skills, particularly in a phone or email context.
- Experience working in a contact center metrics driven environment.
- Strong communication skills and basic computer knowledge.
- Ability to operate under tight pressure.
- Experience working in the automotive industry.
- Bilingual English-Spanish is preferred
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