Customer Care Specialist ; Manheim

Customer Care Specialist – Individual Contributor at Cox Automotive. Flexible hybrid work with remote duties. Hourly base pay $16.59 – $24.86 per hour, plus potential commission or incentive compensation.

• Receive and respond to customer requests via phone, email, chat, and ticketing systems.
• Listen actively and demonstrate professionalism in all interactions.
• Troubleshoot and resolve standard technical and account‑related issues.
• Escalate complex issues to appropriate internal teams or specialists.
• Document customer interactions, issues, and resolutions in company systems.
• Follow security protocols when accessing customer information.
• Collaborate with internal teams to ensure timely issue resolution.
• Support customer education and training as needed.
• Maintain customer relationships through quality service delivery.
• Perform related duties as assigned by the supervisor.

• High School Diploma or GED (minimum).
• Generally less than 2 years of customer‑service experience.
• Flexibility to work evenings, weekends, and holidays as required.
• Ability to multi‑task and prioritize in a fast‑paced environment.
• Basic knowledge of computers, internet, and email.
• Excellent oral and written communication skills.
• Experience in a contact‑center, metrics‑driven environment.
• Experience working in the automotive industry (preferred).
• Strong communication skills and basic computer knowledge.
• Ability to operate under tight pressure.
• Bilingual English‑Spanish preferred.
• Must pass a pre‑employment drug test.

• At least sixteen hours of paid time off each month.
• Seven paid holidays per year.
• Additional paid time off for bereavement, voting, jury duty, volunteer time, military leave, and parental leave.
• Health care insurance (medical, dental, vision).
• Retirement planning (401(k)).
• Paid days off: sick leave, parental leave, flexible vacation/wellness days, and/or PTO.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Cox acts as a drug‑free workplace; possession, use, or influence of illegal drugs during work hours is prohibited.