Customer Care Specialist I (Manheim

Job Overview

Position:
Customer Care Specialist – Individual Contributor

Job Family:
Customer Care Group – Cox Automotive, USA

Work arrangement:
Hybrid – ability to work remotely part of the week. Shift: Day.

Compensation:
Hourly base rate $16.59 - $24.86 per hour. Eligible for commission and incentive programs.

• Receive and respond to customer requests through various channels (phone, email, chat, ticketing systems).
• Listen actively to customers and demonstrate professionalism in all interactions.
• Troubleshoot and resolve standard technical and account‑related issues.
• Escalate complex issues to appropriate internal teams or specialists.
• Document customer interactions, issues, and resolutions in company systems.
• Follow security protocols when accessing customer information.
• Collaborate with internal teams to ensure timely issue resolution.
• Support customer education and training as needed.
• Maintain customer relationships through quality service delivery.
• Perform related duties as assigned by the supervisor.

• High School Diploma or GED.
• Less than 2 years of relevant experience.
• Flexibility to work evenings, weekends, and holidays as required.
• Ability to multitask and prioritize multiple projects or tasks simultaneously.
• Foundational knowledge of computers, technology, internet, and email.
• Excellent oral and written communication skills, especially on phone and email.
• Experience working in a contact‑center, metrics‑driven environment.
• Basic computer knowledge.
• Ability to operate under tight pressure.
• Experience in the automotive industry.
• Bilingual English–Spanish preferred.

• Minimum 16 hours of paid time off each month.
• Seven paid holidays per calendar year.
• Additional paid time off: bereavement, voting, jury duty, volunteer, military, and parental leave.
• Health care insurance (medical, dental, vision).
• Retirement planning – 401(k).
• Paid days off: sick leave, parental leave, flexible vacation/wellness days, and/or PTO.

To be employed, a pre‑employment drug test is required. Cox Automotive is a drug‑free workplace; possession, use, or influence of illegal drugs during work hours, on company property, or in company vehicles is prohibited.

Cox is an Equal Employment Opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to age, race, color, religion, creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets. Applicants must be authorized to work in the United States without current or future sponsorship. No OPT, CPT, STEM/OPT, or visa sponsorship now or in the future.