Commercial Assistant​/Customer Service Representative

Davis Machine
- Commercial Assistant / Customer Service Representative Davis Machine
- Commercial Assistant / Customer Service Representative

Location: Euless, Texas

Employment Type: Full-Time, Non-Exempt

Workplace: On-site

Pay Range: $24.00-$30.00 per hour

Davis Machine is seeking a Commercial Assistant / Customer Service Representative to support our fittings commercial team. This position will play an important role in supporting customer sales orders, quotations, RFQs, customer communications, and day-to-day sales administration.

The ideal candidate is organized, detail-oriented, responsive, and comfortable communicating with both customers and internal teams. This role requires the ability to manage multiple priorities while ensuring customer requests, orders, and inquiries are handled accurately and in a timely manner.

• Enter and maintain customer sales orders and related information in JobBOSS
• Review customer orders for accuracy and completeness and communicate questions or discrepancies as needed
• Maintain accurate sales order records and process order changes
• Respond to customer order status and delivery inquiries by coordinating with internal departments
• Assist with preparing, entering, tracking, and distributing customer quotations and requests for quote (RFQs)
• Gather information needed to support timely and accurate customer quotations
• Maintain quote records and assist with follow-up on open quotations
• Serve as a professional day-to-day contact for customer questions, requests, and order-related communications
• Provide timely and courteous follow-up to customers
• Escalate customer concerns or issues to the appropriate commercial or management representative when necessary
• Maintain organized records of customer orders, quotations, correspondence, and related commercial documentation
• Coordinate with internal departments to support customer requirements and commitments
• Provide general administrative support to the commercial and sales teams
• Perform other commercial, customer service, and sales support duties as assigned

• Previous experience in customer service, sales support, order entry, commercial administration, or a related role preferred
• Experience working in a manufacturing environment preferred
• Experience with JobBOSS or a similar ERP/manufacturing system is a plus
• Strong verbal and written communication skills
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities and follow through on commitments
• Comfortable communicating directly with customers and working cross-functionally with internal teams
• Proficiency with standard Microsoft Office applications

The pay range for this position is $24.00-$30.00 per hour
, depending on experience, qualifications, and demonstrated skills.

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO)
• Paid holidays
• Company-paid life insurance
• Short-term and long-term disability coverage

If you are organized, customer-focused, and interested in supporting a growing manufacturing organization, we encourage you to apply.