Arbitrator

Arbitrator

Location:

Euless, TX

Hybrid

Schedule:

Monday & Friday REMOTE, Euless office Tuesday – Thursday

Initial training may require in office every day for the first few weeks until the determination is made that the person can work remotely.

Duration: 6+ Months Contract

• Review customer complaints and mechanic reports regarding vehicle condition.
• Inspect vehicles to determine extent of repairs and authorize second opinions when necessary.
• Advise customers on Auction policy, complaint procedures, and arbitration processes while facilitating resolution between buyers and sellers.
• Mediate disputes and negotiate repair and/or pricing adjustments to achieve mutually acceptable solutions and retain vehicle sales.
• Resolve after-sale issues including title discrepancies, mileage concerns, frame damage, and related matters.
• Maintain accurate and detailed files for each arbitration case and coordinate with Auction sales personnel regarding vehicle sales information.
• Serve as liaison with federal and state authorities concerning odometer rollbacks, salvage vehicles, and related compliance matters.
• Promote Auction services to customers, including post-sale inspections.
• Review claims to ensure compliance with National Arbitration policies and account-specific guidelines; provide recommendations on financial decisions related to arbitrations.
• Collaborate with all relevant departments during investigative and fact-finding phases of complaints.
• Screen and process qualified vehicles for post-sale inspection (PSI).
• Inform buyers and sellers of the process, costs, and timelines for PSI and buyer claims.
• Demonstrate commitment to safety by adhering to all safety and health procedures and actively supporting Safety Excellence initiatives.
• Perform additional duties as assigned by management.

• High School Diploma or equivalent required.
• 3–5 years of automotive, mechanical, or body shop experience preferred, including complaint documentation and resolution.
• Strong verbal and written communication skills.
• Strong organizational and report writing skills preferred.
• Working knowledge of federal and state vehicle arbitration laws.
• Physical requirements include standing, walking, reaching, talking, and hearing regularly; frequent stooping, kneeling, crouching, squatting, and climbing; ability to lift 1–20 pounds.
• Vision abilities must include close, distance, and color vision, depth perception, and ability to adjust focus.