IT Support Specialist II

What’s Under the Hood

Drive Time Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

The Drive Time Family of Brands spans across Drive Time, Bridgecrest and Silver Rock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle.

As an IT Support Specialist II, you will play a key role in supporting the daily IT operations across Drive Time’s corporate locations and remote workforce. You’ll troubleshoot and resolve hardware, software, and network issues while maintaining high standards of IT cleanliness and organization. This role requires strong multitasking skills to manage support tickets, assist walk-up requests, and serve as an escalation point for IT Support Specialist I team members.

• Deliver on-site and remote technical support for corporate offices and distributed teams.
• Evaluate, prioritize, and resolve support tickets, ensuring clear communication with all stakeholders.
• Act as an escalation resource for IT Support Specialist I team members.
• Diagnose and troubleshoot issues related to hardware, software, and network systems.
• Lead and contribute to IT-related projects assigned by IT leadership.
• Collaborate with System Administrators on broader IT initiatives and improvements.

• Minimum 3-4 years of end-user computing experience in an enterprise environment
• Works with minimal supervision (self-starter/self-motivated)
• Technical Support for laptop/desktop users with hands-on in person experience
• After-hours and/or weekend flexibility a plus
• Exhibits strong customer service skills
• High School Diploma or equivalent
• Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered

• A+ certification
• Apple certifications or equivalent experience
• Any two-factor authentication tool experience
• Mobile Device Management
• Intune/Autopilot experience
• Microsoft Office 365 (Outlook, Teams, etc.)
• Any VPN service experience
• Remote software (remote login and troubleshooting experience)

• Medical, dental, and vision, oh my! Drive Time Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow! But seriously, Drive Time Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!

• Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
• Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
• We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!

• Paid Time Off.Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time…