Test Lead - IT Hardware

Euless, TX

You are a hands-on, detail-oriented operations professional who takes pride in supporting teams, maintaining high-quality standards, and helping processes run smoothly. You thrive in fast-paced production environments where accuracy, teamwork, and continuous improvement are essential.

You enjoy working with technology, solving problems, and helping others succeed. You are someone who naturally steps up to support your teammates, answer questions, and provide guidance when challenges arise. You understand that strong operations are built through consistency, accountability, and a commitment to doing things the right way.

You are proactive, dependable, and organized, with the ability to balance technical responsibilities with leadership support. Whether you are helping coordinate workflow, coaching team members, troubleshooting issues, or ensuring testing procedures are followed correctly, you bring a calm, solutions-focused approach and take ownership of your responsibilities.

Above all, you are someone who wants to grow as a leader while making a positive impact on the team around you.

At Mender, we help organizations maximize the value of retired technology through industry-leading IT Asset Disposition (ITAD), Data Center Decommissioning, and technology lifecycle services.

Our customers trust us because we believe in doing business the right way. We value honesty, transparency, innovation, and treating people with respect.

Everything we do is guided by our core values:

• No Drama
• Honesty & Transparency
• Humanity
• Innovation

As we continue to grow, we're looking for people who share those values and want to build something exceptional.

As Hardware Test Lead you will hold a hands-on leadership role responsible for supporting daily testing operations, maintaining quality standards, and helping the team achieve production goals. This role works closely with the Test Leads to coordinate workflow, support team members, resolve routine operational challenges, and ensure testing processes are completed accurately and efficiently.

The Hardware Test Lead serves as a key resource on the production floor, providing guidance, coaching, and support to team members while helping maintain a safe, organized, and productive work environment. When the other Test Leads are engaged with meetings, projects, or other responsibilities, the Hardware Test Lead acts as the primary point of contact for daily floor operations.

This role is ideal for a skilled technician or team member who is ready to take on additional responsibility, develop leadership capabilities, and contribute to continuous improvement within the testing department. The Hardware Test Lead helps drive operational excellence by promoting quality, teamwork, accountability, and consistent execution of testing procedures.

• Support the Test Lead with daily operations across the testing department.
• Assist with testing processes for:
• >>>>
  Mobility devices
• >>>>
  Laptops
• >>>>
  Desktops
• >>>> AIO (All-in-One) systems
• >>>>
  Locked device processing
• >>>> E-commerce special order testing
• Help coordinate workflow to ensure devices move efficiently from testing to finished goods.
• Monitor workstations and ensure testing procedures are followed consistently.
• Assist with manual processing activities, including laptop/phone checks, Blanco, Razor, and other testing tools.
• Provide floor support by answering team questions and helping resolve routine production issues.
• Verify data entry accuracy and ensure testing results are recorded correctly.
• Escalate equipment, quality, or workflow concerns to the Test Lead when necessary.
• Help train new team members on testing procedures, safety standards, and quality…