Operations Supervisor - Air

Operations Supervisor – Air Freight

Responsible for leading daily air import and export operations to ensure timely, compliant, and cost‑effective movement of international freight. Oversees a team of air freight forwarding professionals while serving as a subject matter expert across export documentation, import clearance, carrier coordination, and customer service. Partners closely with internal stakeholders, airlines, customs brokers, and overseas offices to drive operational excellence. Plays a critical role in maintaining service quality, meeting SLAs, and resolving escalated shipment issues.

Hands‑on leader brings strong background in international air freight processes and a continuous‑improvement mindset.

• Supervise day‑to‑day air import and export operations, ensuring compliance with international trade regulations and company SOPs.
• Lead, coach, and develop a team of air freight coordinators, promoting accountability, accuracy, and service excellence.
• Oversee end‑to‑end shipment lifecycle management, including booking, documentation, customs coordination, and final delivery.
• Ensure adherence to airline, TSA, IATA, and customs requirements for international air freight movements.
• Monitor operational KPIs such as transit times, service levels, cost control, and shipment accuracy.
• Serve as the escalation point for customer issues, shipment delays, and operational exceptions, driving timely resolution.
• Coordinate closely with overseas agents, airline partners, customs brokers, and trucking providers.
• Review and approve air freight documentation, including MAWB/HAWB, commercial invoices, packing lists, and export filings.
• Support pricing, routing, and capacity decisions in partnership with sales and network teams.
• Identify process gaps and implement continuous improvement initiatives to enhance efficiency and service quality.
• Ensure accurate and timely data entry within the freight forwarding and transportation management systems.
• Maintain strong customer relationships by ensuring consistent communication and proactive issue management.
• Support staffing, scheduling, and workload balancing to meet operational demands.
• Promote a culture of safety, compliance, and operational discipline.
• All other duties as assigned to meet evolving business needs.

• Education:
  
  High School Diploma or GED equivalent required;
  Associate’s or Bachelor’s degree in Logistics, Supply Chain, Business, or a related field preferred.
• Certification / Licensure: IATA/FIATA certification, Certified Customs Specialist (CCS), or similar industry credentials preferred.
• Experience:
  
  5+ years of experience in international air freight import and export operations.
• Prior supervisory or team lead experience within a freight forwarding or logistics environment.
• Strong working knowledge of international trade compliance, Incoterms, and air freight documentation.
• Experience working with freight forwarding systems and transportation management platforms required;
  Cargo Wise experience highly preferred.
• Excellent problem‑solving, organizational, and time‑management skills in a high‑volume environment.
• Strong written and verbal communication skills, with the ability to interact across global teams and customers.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical:
  Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).
• Environment:
  Comfort commuting to/from and working in a 100% on‑site setting (listed in this posting), with travel for related meetings/events.