General Manager - Dallas, Texas

About Us

Tech
24 and its subsidiaries, United Service Technologies, a national leader in commercial food service equipment repair and maintenance, is seeking a General Manager for our Dallas, TX location. As part of Tech
24’s coast-to-coast network, we deliver expert service to restaurants, healthcare facilities, retail, and more. Our mission is to provide fast, reliable, and professional service every time.

We are looking for a strategic, results‑driven General Manager to lead UST’s operations in Dallas. This role oversees daily operations, financial performance, and team development, ensuring exceptional customer service and operational excellence.

• Provide overall leadership and direction for local operations, ensuring alignment with company goals and values.
• Oversee full profit and loss (P&L) responsibility, using key performance indicators (KPIs) and analytics to drive operational and financial performance.
• Collaborate with regional and national business development teams to support market expansion through both organic and strategic growth initiatives.
• Enforce company policies and ensure compliance across all operational areas.
• Conduct performance evaluations and provide ongoing coaching to support employee development and job satisfaction.
• Develop, implement, and manage annual budgets, operational plans, and financial forecasts.
• Make informed business decisions based on financial analysis and operational data.
• Foster open communication and collaboration with leadership across Tech
  24’s regional and national network.

• Set business strategy and translate corporate goals into local execution.
• Provide clear direction and accountability for service, projects, and support teams.
• Build and maintain a strong culture of safety, integrity, and customer focus.
• Lead organizational change and continuous improvement initiatives.

• Oversee daily field service operations (HVAC, refrigeration, mechanical, etc.).
• Ensure timely dispatch, scheduling, and resource allocation.
• Monitor KPIs: response time, first‑time fix rate, call‑backs, labor utilization.
• Implement and enforce safety policies, regulatory compliance, and quality standards.
• Maintain fleet, tools, and assets in safe and operational condition.

• Own the P&L for the Center / business unit.
• Manage annual budgets, forecasts, and cost controls.
• Ensure proper billing, margin management, and cash flow practices.
• Track profitability by service contracts, projects, and customer accounts.

• Partner with sales teams to grow customer base, service lines and project /installation revenue.
• Expand key customer relationships and ensure high customer satisfaction.
• Review bids, estimates, and proposals for accuracy and profitability.
• Monitor competitive landscape and adjust pricing / offerings.

• Recruit, hire, and retain technicians, dispatchers, and managers.
• Provide coaching, mentoring, and career development for team members.
• Drive technician training and certification programs (technical + safety).
• Build bench strength for future: technicians, office staff, and future leadership roles.
• Manage workforce planning to meet seasonal and customer demand.

• Ensure compliance with OSHA, EPA, DOT, and local safety regulations.
• Maintain proper licensing and certifications for business and staff.
• Investigate accidents, near‑misses, and quality issues; implement corrective actions.
• Protect company assets (vehicles, inventory, tools, intellectual property).

• Ensure consistent, professional service delivery.
• Track and improve customer satisfaction and retention.
• Resolve escalated customer issues and service failures.
• Promote proactive communication and accountability with clients.

• Provide timely reporting on KPIs, financial results, and operational metrics.
• Conduct regular business reviews with senior leadership.
• Use data to identify trends and make informed business decisions.
• Hold teams accountable for results.

• Embrace new…