Cargo Operations Manager

Main, 2400 Aviation Dr Airport, DFW Airport, TX 75261, USA

DFW TEXAS, DFW Airport, Dallas, Texas, United States of America

Posted Friday, August 28, 2026 at 4:00 AM

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams.

Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

On the ground,
dnata USA keeps 27 of the country’s major airports connected – both with each other and the world - including John

F. Kennedy Airport in New York City. Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team complete on the ground is crucial to keeping the country in the air.

leads the station’s day-to-day cargo warehouse and service operations. The manager is responsible for safe and timely cargo handling, staffing, customer service, regulatory compliance, and control of labor and operating costs.

This is a hands-on station leadership role. The manager works closely with supervisors, employees, airline customers, government agencies, and dnata support teams to keep the operation staffed, compliant, and meeting agreed service level.

Manage daily cargo warehouse and cargo service activities, including cargo acceptance, storage, build-up, breakdown, transfer, and release.

Make sure each shift has the trained employees, equipment, and work areas needed to meet the operating plan.

Review cargo volumes, flight schedules, staffing, service performance, and operational issues throughout the day.

Respond to peak volumes, irregular operations, equipment outages, weather events, and customer changes.

Keep station leaders informed of significant service, safety, security, staffing, or customer issues.

Lead Cargo Supervisors and Agents and hold them accountable for shift performance, safety, attendance, employee conduct, and customer service.

Set clear expectations, conduct regular briefings, coach employees, complete performance reviews, and address performance or conduct concerns.

Work with Human Resources on recruiting, onboarding, attendance, employee relations, investigations, corrective action, and retention.

Prepare staffing plans and schedules based on flight activity, cargo volumes, customer requirements, employee availability, and approved headcount.

Manage overtime, timekeeping, attendance, and labor use to support service and budget targets.

Confirm that employees complete required operational, safety, security, regulatory, and customer‑specific training, and that records remain current.

Track labor hours, overtime, productivity, service results, equipment use, and operating expenses.

Take timely action when performance, staffing, or costs are outside the approved plan.

Review operational reports and KPIs and provide clear updates and action plans to station leadership.

Establish, monitor, analyze, and improve operational KPIs aligned with customer, contractual, and business objectives .

Develop meaningful performance measurements where customer‑defined KPIs do not exist.

Lead continuous improvement initiatives aimed at enhancing productivity, service quality, safety, compliance, and customer satisfaction.

Identify operational trends and recurring issues and implement sustainable corrective and preventive measures.

Support station budgeting and forecasting by providing accurate staffing, volume, and cost information.